Ritz ToursReviews of ritztours.com

Great hotels, wonderful guide -loved it.

The Eastern Europe tour was very enjoyable and Thomas, the tour guy, was extraordinary: knowledgeable, patient, charming and punctual. My two teenagers enjoyed the tour as well.

Best tour ever. Professional, helpful, friendly tour guides. Excellent accommodations. Great food. Wonderful entertainment. Choice tour locations.

After I came back for 10 days 8 nights China Discovery Tour from Ritz Tours on July 2017, I felt very disappointed and did not recommend at all. This tour was totally different than a few years ago that my co-worker came back and told us to join this tour. We did left voice mails and emails and did not get any response and result from Ritz tours. Unprofessional and inexperienced tour guide, who spent 90% of the time talking to driver during the trip, and did not interact with us, also she had very limited knowledge of sceneries, barely explained the sceneries and all she said was walked by ourselves and met us within the time flame. Lunches were inedible with a huge lack of meat and vegetables with an odd odor. All of us hardly touched the meals. We did complained to the tour guide and she said those foods were from country side. “But we joined the luxury tour and expected the good food.” Suzhou excursion was completely ripped off ($380 for party of four). We spent about one and a half hours in the car ride each way, forty five minutes at The Master of the Net Garden. Eat early lunch around 11:30 in a local restaurant. We told her it was too early for us, we just had breakfast at 8:30am. She said that we had no choice. After lunch, we spent about twenty minutes at the Suzhou Canal River with little history of the canal. She did not provide any information about scenery. Suzhou often called the “Venice of the East” expecting the manual boat ride not the motor boat. Unfortunately we were in the motor boat ride. Once we reached the Entry of Suzhou Village, the boat turned around and we didn’t have a chance to walk around. The purpose we chose the package was to walk the Village and discover its highlights on a guide tour. When we requested her to walk around inside the village, she told us that it was not part of the tour package. We drove back to Shanghai and were dropped off before 3:00 pm. We felt we were so foolish to join the Suzhou tour.