Ritz Tours Reviews | Read Customer Reviews of ritztours.com

Ritz ToursReviews of ritztours.com

4.4284 reviews
Activities & Tours
208 S. First Street, Alhambra, California

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Ritz Tours

About Ritz Tours

Welcome to Ritz Tours.Your perfect vacation at heart.At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.Whether it’s a thrilling safari

Ritz Tours (ritztours.com) has 284 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: ritztours.com
Website: ritztours.com
Category: Activities & Tours
Location: Alhambra, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ritz Tours reviews

284 approved reviews, newest moderated first

Lawson
Mar 12, 2024
too much travel time--some interesting…private tour should have been more inclusive
too much travel time--some interesting places not included and had to pay extra on open day to visit them
Response from Ritz ToursMar 12, 2024
Dear Lawson, We are sorry to hear that the trip didn't live up to your expectations. One of our representatives will contact you to learn more about your experience and clarify further, as well as improve our services where needed. We hope to have you on one of our tours in the future! Update - 03.15.24 Thank you, Lawson, for taking our call and providing your preference for a hotel in town rather than at the beach, and for expressing interest in activities such as visiting the Golden Temple and Tiger Kingdom. We have shared this with our management team. We are glad you were able to visit the places of your choice on your free days. We look forward to having you again soon!
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Parke L.
Feb 21, 2024
Most everything went very well
Most everything went very well. The exception is the tour guides did not volunteer information about the city, the people, and some times too little information about the places we are visiting.
Response from Ritz ToursFeb 22, 2024
Hi Parke, Thank you for leaving us a review. We are glad to hear you had a good trip overall. You have a right to expect an informative tour guide, and we're sorry to hear that wasn't your experience. We take your feedback seriously; as such, we have shared this with our local partners to ensure that guides are thorough in providing information about the trip and sightseeing places.
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Thomas F.
Feb 6, 2024
Just got back from our trip to…Thailand/Singapore
Just got back from our trip to Thailand/Singapore. The hotel accommodations were very nice especially the Grand Hyatt Erawan Bangkok hotel in Bangkok. All of our guides were very accommodating and quite knowledgable. The elephant sanctuary in Chiang Mai and the Phi Phi Island excursions in Phuket were definitely highlight material. We added Singapore as a side trip. We had a guide for one day as part of the tour. Our guide agreed to do an extra day and half of guiding for us which was very helpful. The hawker stands in both countries were great. Once again we had a great experience with Ritz Tours and would highly recommend this trip. Our travel agent, Lilian, as in our past trips did a great job of arranging our trip! Tom
Response from Ritz ToursFeb 15, 2024
Thank you for your glowing review, Thomas! We are beyond excited that you had a great trip. We always aim to provide exceptional service and are so glad we were able to do so successfully for you every time. We can't wait to see where you travel next with us!
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Mycuc Cecilia K.
Feb 1, 2024
Not matches what advertised on website
Not matches what advertised on website
Response from Ritz ToursFeb 1, 2024
Dear Mycuc, Thank you for leaving us a review. We are saddened to hear that the trip didn't meet your expectations. We prioritize transparency regarding our inclusions and services, and we apologize if it wasn't clear. One of our representatives has reached out to you to learn more about your experience. We hope to hear from you.
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Heda Y. A.
Jan 26, 2024
Our private tour of Thailand was really…
Our private tour of Thailand was really good in quality and value. The flights were on schedule. The hotels are highly rated and centrally located. The included meals are varied and delicious even with the restaurants in the local areas visited. The tour guides and drivers were very friendly, helpful and dedicated to their jobs. Their services exceptional. Of course, there is always room for improvement. But Ritz Tours is surely one of the best around that we have tried. We will use it again and recommend it our relatives and friends.
Response from Ritz ToursJan 30, 2024
Hi Heda, We are glad to hear you enjoyed your Thailand trip with us and loved every aspect of it! We look forward to seeing you again soon!
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Michele B.
Dec 1, 2023
Top notch, personalized, private tour
We just concluded another private tour with Ritz. Once again Lilian worked with us to create a spectacular, personalized, three week, tour of Southeast Asia. The service, resorts and excursions were thoughtful, diverse and top notch-as we requested. And for us it was effortless. She anticipated all of our needs with the grace of an experienced travel agent. We have traveled with other luxury travel brands and Ritz Tours has surpassed them all in value and service. I highly recommend Ritz Tours to new and experienced travelers.
Response from Ritz ToursDec 5, 2023
Hey Michele, Thank you for your awesome review. We are thrilled that you had yet another spectacular experience with us, and Lillian was able to help create a perfect trip for you! We always aim to provide exceptional service to all our guests and are so glad to have hit the mark for you. We look forward to seeing you again very soon!
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P. L.
Nov 30, 2023
Family private group tour
Our family of 14 recently enjoyed a second private group overseas trip through Ritz. Ritz took care of our first private group tour of 27 people 6 years ago and, in both trips, we were treated most professionally, expertly, and even personally where and when needed. In addition, we started on their regular tours and kept giving them repeating business over the years before we trusted them with our own private groups. We have recommended them to friends who reported back with all positive praises.
Response from Ritz ToursDec 5, 2023
Your review made our day, P. Lim! Thank you for trusting us with all your trips and recommending us. We are thrilled to know that each vacation with us was exceptional. We simply cannot wait to see you in other parts of the world!
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Alexis C.
Nov 29, 2023
Ritz Tours was very friendly
Ritz Tours was very friendly, efficient, and helpful. They planned and prepared a great trip to Egypt, Dubai, and Jordan. My vacation was amazing thanks to them. They took care of everything and made sure my trip was perfect!
Response from Ritz ToursNov 29, 2023
Hey Alexis, We are excited to hear that your vacation to Egypt, Dubai, & Jordan was amazing! It is most important to us that our guests fully enjoy the vacation while everything is taken care of. We always aim to provide exceptional service and make the trip seamless, so we're glad we were able to do so successfully for you. We cannot wait to have you on one of our trips in the future!
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