RitualReviews of ritual.com

Response from RitualJun 12, 2026

Hi Pam! We’re sorry to hear about your experience. Our goal is to make managing subscriptions as straightforward as possible, and customers should be able to update or cancel eligible subscriptions through their account. We certainly do not intentionally disable cancellation options. If you encountered an error or a broken link, we’d like to investigate further. Please reach out to our support team at [email protected] with the email address associated with your account so we can take a closer look and help resolve the issue. We appreciate your feedback and apologize for the frustration.

Response from RitualJun 11, 2026

Hi Sheila. We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating unexpected orders and subscription concerns can be. Our team works hard to ensure subscription settings, order management, and cancellation requests are handled accurately, and we’d welcome the opportunity to take another look at your situation. Please reach out to our support team with your order details so we can review what happened and see how we can help. Thank you for bringing this to our attention.

Response from RitualJun 10, 2026

Hi Wendy! Thank you for taking the time to share your experience. We’re sorry to hear you’ve had trouble accessing your subscription settings and reaching our support team. Our team is working through all incoming inquiries, and while response times can occasionally vary, every message is reviewed and responded to as quickly as possible. We appreciate your patience and the opportunity to learn from feedback like yours as we continue improving the customer experience.

Response from RitualJun 4, 2026

Hi there. Thank you for sharing your experience. We’re sorry to hear this left you feeling disappointed and frustrated. We never want a customer to feel surprised by their order or unsupported when reaching out for help. While our subscriptions are disclosed throughout the shopping and checkout process, we understand that subscription settings can sometimes be overlooked, and we recognize how frustrating it can be to see an order process when you weren’t expecting it. After reviewing your account, our team confirmed that your subscription has been canceled, so you won’t receive any future recurring shipments. Unfortunately, by the time we received your message, the order had already entered fulfillment and could no longer be modified or canceled. Because this order was a subscription renewal rather than a first-time purchase, it did not qualify under our Happiness Guarantee. We know this wasn’t the resolution you were hoping for, and we’re sorry for the frustration this experience caused. We appreciate the years you’ve spent with Ritual and the opportunity to address your concerns.

Response from RitualJun 4, 2026

We’re sorry to hear about this experience. We’d be happy to help get this sorted out. Please reach out to us at [email protected], and our team can assist with regaining access to your account, reviewing your order status, and investigating your shipment. We look forward to helping resolve this for you.

Response from RitualJun 2, 2026

Hi Melanie, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it can be when an order doesn’t align with your expectations, and we’re sorry for any confusion regarding both the product and subscription enrollment. Our subscriptions are disclosed during checkout, and we also send order confirmation and subscription-related emails, but we recognize that the experience wasn’t clear in this case. We’re also sorry to hear about the difficulty you experienced reaching our team. Providing timely support is important to us, and we’d like the opportunity to take another look at your experience. Please reach out to us at [email protected] with your order details so we can review this further. Thank you again for your feedback.

Response from RitualJun 1, 2026

We’re sorry to hear about your experience. We strive to be transparent about our subscription service throughout the checkout process, including displaying subscription details before an order is placed and sending reminder emails before renewal orders process. We understand how frustrating this situation can be and appreciate you taking the time to share your feedback. We’ll be sure to share your comments with our team as we continue to evaluate and improve the customer experience.

Response from RitualJun 1, 2026

Hi Anthony. We’re sorry to hear that your experience didn’t meet expectations. Providing thoughtful and timely support is important to us, and we understand how frustrating it can be when a resolution isn’t what you were hoping for. We appreciate you taking the time to share your feedback and will pass it along to our team as we continue working to improve the customer experience.