Ripple FiberReviews of ripplefiber.com

DO NOT use this company. Their customer service is terrible. We have been trying for two months to get our cable buried. The internet has gone out 3 times. They finally promised to come buy today, and after I took off work to be here, they didn't show up. We called back and just got more promises that they would fix it. For two months, all we hear is. "We are escalating this." "We are making this a top priority." In call after call. Their promises are meaningless. Nobody has reached out to me to tell me how this is going to be fixed. We were told they would call back in an hour with a time to come out. It's been two hours, and I don't expect to hear from them. This entire day is wasted waiting on them.

asked for service to finish job by buring wire for last 2 weeks. Still not done. When called for service reception ship is more interested in getting all my information instead of just addressing the open ticket for service.

Very poor experience. Goes down 1-3 days (down right now, tech not coming for 3 days!) every few weeks. I signed up for 2G but it's never faster than 1G. The install left the cable over the lawn/driveway for months. Then, when they came to bury it, the system went down for over a day - I work from home, this is impossible. And the TS is poor. Yesterday (5/10), I spent almost an hour on 2 calls with TS. In both cases, while waiting for >15min on hold while they spoke to scheduling. The call disconnected. I then cancelled my service and resumed with Xfinity (for $35 less!).

We've had Ripple attempt to install their fibre service to our home twice. Neither attempt has gotten an internet connection (connection with no internet). On the second attempt they left the cable lying on top of the ground. The occured over a 6 week timeframe and at this point they are no longer communicating, or attempting to correct their installation. These guys don't deserve 1 star, but that's not an option.

This company is ripping up our front yard. Large 3x5x3 holes. Ripple employees are digging directly over main water line and along DUKE power lines.

Dead grass and bad service. They installed fiber in our area over a year ago. Part of that process had them cut a fairly sizable chunk of grass from our yard. They replaced it after we complained. Only they replaced it with different grass and it's always dead. Strike one. We decided we would give them the benefit of the doubt and try out their service. A sales person came by our house in January, 2026. He said technicians would be around the neighborhood in the next two weeks and that they were running a $49/month deal for the first year. I said I was interested and that when they came out to sign us up. No one ever came to our house. I called multiple times and filled out forms trying to get someone to come by so we could get that deal. I would get calls and call back and told the person was gone for the day. That was usually around 4:30 and I was told they close at 5. Strike 2. I finally got to speak with someone. I told them what I was looking for and they said the $49 deal was a January special and could not give it to me. I told them I had been trying to set something up since January but they said it wasn't possible. Strike 3. I really wanted this to work but it doesn't seem like Ripple Fiber cares that much.

I don’t even know where to begin with this company, but let’s start from the beginning…First – They scheduled an installation appointment for March 9th, with the tech supposed to arrive between 8am–12pm MT. He shows up around 1pm. Strike one. Second – The tech starts inspecting the site and finds their NID box (outside next to the electrical boxes). He immediately starts complaining to me that it might not be installable because their own team placed it too far from my networking gear. He literally asks me why it wasn’t installed closer… like I have any clue! No one from their prep team ever asked where I’d want it—they just showed up a week earlier, said they were prepping the house for fiber, and left. How is any of this my fault? Anyway, he eventually runs the line all the way across the house to make it work. But his whole attitude and unprofessionalism here was trash and didn’t inspire any confidence in his skills. Strike two. Third – Finally gets the service hooked up, internet works… great, right? Wrong. Things went downhill fast. I told him I wanted to use my own enterprise router (Ubiquiti Dream Machine Pro) that’s already handling my whole house with APs. Holy crap, what a struggle. He spent another TWO HOURS fumbling, calling/texting his colleagues for help. It got so bad I had to jump in and explain things to their support over the phone/text just to clarify what was needed. Long story short: Ripple requires PPPoE authentication on the Nokia ONT to pass traffic to my router. It only worked when they hooked up THEIR router to the ONT. The whole troubleshooting dragged on until about 5pm MT—that’s FOUR HOURS total for a simple install, and even then, it never properly worked with my equipment. Strike three. (Note: I have two buddies in Firestone with the exact same Ubiquiti setup who got Ripple/Hyper Fiber recently. They had PPPoE issues too, but eventually got it working. So I know it’s possible. Clearly the tech I got wasn’t technically up to the task and needed hand-holding the whole way by me and his team.) Fourth – Frustrated, I reached out to support myself late that night (around 11pm MT) and opened Ticket #3040022 to fix why nothing was passing to my router. Worked with a rep over the phone—we double-checked the PPPoE username/password (all correct on both ends), she reprovisioned the ONT twice (each taking ~15 minutes; first one failed). Between attempts, she said she’d call back in 15 minutes after the first reprovision… never did. I waited a full hour, gave up, called back, and got the SAME rep. When I asked why no callback, she said the first reprovision failed so she tried a second one. Fine, but why no communication?! A quick call to update me would’ve been professional. She couldn’t fix it, escalated to L2, said they’d call first thing next morning (9–10am MT) to resolve over the phone. Strike four. Fifth – You can guess what happened… no call. I had to chase them around 1:30pm MT. Support said they’d need to send a tech out, scheduled for 8am MT the next day. At this point, I’m beyond annoyed—this is one of the worst ISP experiences of my life, and that’s saying something. Strike five. Sixth – Next day, I’m up early to make sure I don’t miss the guy. 8am comes… nobody. I wait an extra hour, nothing. Call at 9am, they say the tech’s late and will be there in 30 minutes. I ask why no one calls with updates when they’re running late—professional courtesy, right? She has no idea, but promises arrival soon. Spoiler: They didn’t show until ~12:45pm MT—almost FIVE HOURS late! And get this… they sent THE SAME TECH who couldn’t get it working the first time. I knew this was doomed. Strike six. Seventh – He starts troubleshooting the ONT-to-router issue again. I remind him others with my exact setup got it working, so this shouldn’t be rocket science. He tries a bunch of stuff—resetting the ONT multiple times, confirming credentials (which were right), leaving and coming back—but nothing. Then the kicker: After more phone time, he tells me flat-out that he and his team can’t fix it and it’s MY SYSTEM causing the problem. I calmly push back, saying my buddies with identical gear are fine on Ripple. He doubles down, blames me. (His English isn’t great, so communication was rough too—no shade, just facts.) At that point, I told him to just cancel the service since they clearly couldn’t make it work. He goes to his truck, comes back 15–20 minutes later, and says “Cancel your service” like it’s no big deal. Washed his hands of it and left. I shut the door, ripped out all their equipment, and was furious. Never been treated this poorly by any company. Strike Seven. To sum it up: Ripple (Hyper) Fiber is hands-down the WORST ISP (worst company, period) I've ever dealt with its not even close. Worse than Xfinity by a mile. Completely unprofessional.

I normally don’t leave bad reviews, but this experience with Ripple Fiber has been extremely frustrating. A salesman came to my apartment building and gave me the full pitch on Ripple Fiber. I signed up on the spot and scheduled an installation appointment. Everything seemed fine at first. I had to reschedule the original appointment due to inclement weather, which was completely understandable. However, on the rescheduled date, I cleared my entire day, moved furniture out of my room, and prepped everything so the installation would be smooth. No one showed up. No call. No explanation. I called and was told someone would get back to me. An hour went by… nothing. The next day … still nothing. By Monday, I had to reach out again myself. That’s when multiple employees suddenly started calling me trying to figure out what happened, but no one could actually explain why the technician never showed up. They then rescheduled me for the following weekend. Once again, I rearranged my schedule and prepared my apartment for installation. The day before the second appointment, I received a call saying my building is not serviceable because it’s an apartment. So let me get this straight… a salesman came directly to my apartment building, signed me up, scheduled installations twice, wasted two of my weekends, and only after all that did someone realize the building isn’t serviceable? That’s not just poor communication… that’s complete disorganization. This could have been avoided with a simple serviceability check before ever sending a salesman out or scheduling installation appointments. Extremely disappointed in the lack of coordination and respect for my time.