Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10Gig, 100 percent fiber optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple.
Ripple Fiber (ripplefiber.com) has 115 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
ripplefiber.com
Website
ripplefiber.com
Category
Internet & Software
Location
Charlotte, North Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 46% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The very worst service of any company we have interacted with. The reason we needed service is because our internet has so much latency we cannot use our VOIP phone. We need a home phone because we have practically no cell service. Last Speedtest I ran, jitter was 287. It is regularly in the 60’s. It needs to be less than 4. We have scheduled 2 service calls, both no-shows with no calls either. They were both marked as complete with NOTHING being done.
Response from Ripple FiberJun 25, 2026
We want to get this escalated to our team right away to address and resolve the issues you're experiencing with your service. We want to investigate what happened with your two previous appointments and address those with you and with our team as well.
We're so sorry that you've had this experience with us and are committed to turning this situation around and providing the experience you deserve.
Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact
MT
Mark T.
Somehow its never their fault or know how to do anything than a canned auto-filled "apology"
I had them reduce my payment to $1 for 6months because of their issues. Repeatedly told techs would show up and they never would. Took nearly 3 months just to bury my fiber line go my house. My neighbor got hers installed and buried while I was still waiting.
Now we r both out of service. But instead if any helo we were told to "give it tome to see if it fixed itself"....
I get a tech scheduled to come out and they never show uo. Never call or msg or emaim or anyrhing else to cancel the appointment. Never call to reschedule the appointment.
Took a full 2 hours. 1 hour on a call where your call center employee "Colin" hanged upon me. Instead of answering my questions.
Im still sitting here wondering if they are even capable of ever apologizing or taking responsibility without a customer pressing for it to happen.
Both me and the neighbor are just dine with the constant outages. The lack of any response the disrespect and ready to just tuck tail and return to Spectrum. Atleast when they screw you over they gicenyou a smile and do it to your face. Instead of the gas lighting and manipulation ive gotten from ripple.
Response from Ripple FiberJun 22, 2026
Hi there, Mark. Thank you for bringing this to our attention. We're so sorry to hear that you've been dealing with ongoing service issues, communication concerns, and missed appointments. We'd like to address these with you directly and apologize to you over the frustration you've experienced.
We want to take a closer look at everything you've described, including your current service issues and team member interactions, so we can better understand what happened, provide you with support, and ensure these issues get resolved promptly and addressed.
Our goal is to provide a reliable experience backed by responsive support, and we'd appreciate the opportunity to escalate your case and turn this entire experience around for you.
Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact
CB
Charles B.
Ripple came to my house and promised…
Ripple came to my house and promised faster speed and reliability (Punta Gorda Florida). It went out every hour - completely sucked. Technician came out and said all was fine but he said when the router and batter y backup go solid solid blue for lights, it's out. Tried it for 2 weks and never had reliable service... Technical support is out of India and always had to ask the support person to repeat themselves because I couldn't understand what they were saying. Went back to Comcast and with the new equipment I get close to 1GB downloads. Took 3 days to cancel my Ripple account account because when you call and they put you on hold they drop you after 30 minuts. Maybe a year from now it will be stable, but for now if you work from home stay away from Ripple and stick with cable... Wish I could give Ripple Fiber a 'Zero'...
Response from Ripple FiberJun 19, 2026
Hi there, Charles. Although we understand you’ve cancelled service, we’d like to take a closer look at your experience to better understand why you had these service issues and find a resolution. Consistent, reliable service is a priority for us, and when something doesn’t perform as expected, we want to learn from it, address it properly, and ensure the problem is fixed to your satisfaction.
If you’re open to it, our team would like to review your installation and service history in more detail. We'd like to investigate what happened on the network side and during the support interactions you had, so we can learn and improve both performance and communication moving forward.
We’d like to share any findings with you and answer questions if you’d like more clarity on what occurred. Thank you again for taking the time to bring this to our attention.
Please submit this contact form so one of our team members can reach out to you directly: https://ripplefiber.com/social-contact
MH
Melissa H.
Terrible- Avoid
Terrible! Had the service a week or two and an ongoing outage for over a day that is still not resolved with no estimated time of restoration. This is unacceptable. In 25 years, Never had an outage more than a couple hours with Charter Spectrum! Going to talk my husband into moving back to them. Avoid Ripple!!
Response from Ripple FiberJun 17, 2026
Hi, Melissa. We want to get this escalated immediately to our team to get you back online and provide you with more information on what's happening in your area.
We’d also like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted.
We want to make this right for you and ensure that you receive the necessary support.
Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
TM
Theresa Mancini Slayton J.
Just AWFUL
Just AWFUL. There are even sound issues. Not a day goes by that I don't have slow acting connections, buffering, dropouts, problems with streaming service all the time, day and night, 24/7! I am suffering from long covid and I am bed ridden. I am awake every night all night and the problems persist like I said, DAY AND NIGHT!
Response from Ripple FiberJun 17, 2026
Hi there, Theresa. We want to get this escalated to our team immediately to make sure your service is working correctly and address any other concerns you may have.
We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted.
We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
BO
Bob
No one answers
Was looking to move to Ripple from Spectrum. Did the online stuff. Selected plan got the obligatory email to set up service and have attempted 3 times to do this over a week. No one answers from the Installation Dept. After 15 mins on hold I hung up.
I "hear" speed is great, cost seems fair too. Getting anyone to respond hasnt been possible. Which makes me hesitant, what if this was a service disruption issue? They wont go after new business so once your in does it suddenly get better?
OMG these people are morons. Ive canceled the potential service with them 7 times and now they cant stop calling. No one works in Installation but the commission based customer service people do. They just dont understand NO!
They still call. Now 9 times told to stop. FCC harassment complaint filed, The Dumbest people must work there.
Oh good an AI response. Not their Standard Procedure huh?? Read the reviews. Looks like it is your standard. Or you are a terrible company. Pick 1
Response from Ripple FiberJun 17, 2026
UPDATE: No AI here. The Social Media team is here, ready to connect you with support if you need it. We understand you no longer are interested in our service but if you change your mind, we'd be happy to help.
Otherwise, have a great day.
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Hi there, Bob. Thank you for taking the time to share your experience and for considering Ripple Fiber.
We're so sorry to hear that your efforts to get started with service were frustrating. This isn't our standard process, and we're going to internally investigate your experience, address this with our team, and ensure this doesn't happen again moving forward.
We understand your concerns regarding the follow-up calls after you decided not to move forward and will make sure this gets addressed internally with our team.
At Ripple Fiber, we're committed to continuously improving our service and the experience we provide at every stage of the customer journey. We appreciate your feedback, and will use this to identify opportunities to do better.
LN
Loring N.
I have had ripple for approximately 1…
I have had ripple for approximately 1 year. In that time I have experienced 10 to 12 outages for various reasons. Todays outage was my last. I will be switching as soon as I can find another provider. A construction crew cut the fiber coming into our neighborhood. That is not something I hold against ripple since it is out of their control. What is under their control is restoring my service. They had to rerun the line in the neighborhood and then splice in 4 to 6 houses. They came to my house and worked on the fiber for over an hour and then left without any explanation. I called their tech support and could not get through. So here I am using the hot spot on my phone to get internet. Ironically the crew that cut the fiber was installing fiber for Kinetic. Go figure. I am getting off this service ASAP.
Your reply does not even address the issues at hand. How is it that a tech team can come on site work for several hours not fix the issue and not say anything to the customer. How is it that the team installs a temp cable that doesn't work to my house and never informs me that it is on my lawn. Now I have a liability issue if someone comes on my property and trips over it. I understand the need for a temp because the underground crew will need to bury the new line but at least let me know it is there and verify my service. None of this was done. Oh does anybody have a clue when my service will be restored. Its been 16 hours. I am still using my phone hot spot to get on the internet. Please don't patronize me with offers to upgrade my service. Just do what you agreed to do when I signed up for your service. Provide it, in a timely manner.
You tech showed up yesterday and restored my service. Which incidentally went down again today but came back up after about an hour (I am estimating not sure about exact time it went down). Ok so about Eero ... I read through your description and saw that it has a failover included. What is the speed of that. I run 2 gaming servers (which is why I chose your service). The servers require a minimum of 500meg download and 50up.
Response from Ripple FiberJun 10, 2026
UPDATE: Loring, we asked that you submit the contact form so we can learn more about your experience, investigate what occurred, and better understand why your concerns were not resolved.
Without additional information, we're unable to review the specifics of your situation or determine what may have contributed to the issues you've described.
We're more than happy to address your concerns, answer your questions, and provide clarification where needed. However, we need the opportunity to review the details directly with you so we can conduct a thorough investigation and provide accurate information.
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Hi there, Loring. We want to get this escalated to our team immediately to get you back online as quickly as possible and to address your concerns with the time of restoration and lack of resolution.
We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted.
We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
CC
Caleb C.
Switching to ripple I had assumed I…
Switching to ripple I had assumed I could have a more reliable internet connection however after only a few months I’ve experienced multiple outages. What really sets this customer experience apart for me were really long help times, almost 100% outsourced tech support, and NO resolution upon finally receiving said “tech support”. I should have just stuck with my previous provider. At least they could usually provide answers. Would not recommend
Response from Ripple FiberJun 8, 2026
Hi there, Caleb. We'd like the opportunity to learn more about your experience and better understand the concerns you've raised. We also want to clarify that our technical support team is not outsourced. Our team is committed to helping customers troubleshoot issues and find resolutions as quickly as possible.
We'd like to connect you directly with our support team so they can review your account, investigate the service interruptions you've experienced, and provide further assistance. Please submit this contact form to get started: https://ripplefiber.com/social-contact
