Ridgemont OutfittersReviews of ridgemontoutfitters.com

Terrible customer service. Still waiting for my refund.

I ordered and paid for boots from Ridgemont in October 2019. Delivery was not until December 2019. I returned the boots as the fit was not right for me. The return courier's tracking confirms Ridgemont have received my return. It is now February 2020 and I have not received any refund. I have contacted Ridgemont multiple times for a status update, but had no response. I will shortly be opening a fraud case with my bank.

Two months after I purchased the order finally arrived in slightly damp boxes from China. They were pretty basic - nothing special and no quality finish to shout about. I returned the boots a couple of weeks ago and there's no sign of a refund.

After waiting way past advertised delivery date they fell apart on first wear. The metal lace guides pulled through the leather in three places. Their response, "oh that sometimes happens with one but not three, we will tell our QA guy", "you could put the laces through the holes that left...." Daft idea and not even possible as there is a stiched in liner "oh yeah we forgot about that". Don't waste your money nor your time on these, good looking but junk quality.

terrible customer service. Ordered shoes, web site said in stock,no confirmation, no delivery date, took my money and said sorry they had a large delivery so were busy. still no idea when i will receive them. no pnone number to be able to contact them

Uk site advertising shoes as in stock when they do t have any, then after a week you have to contact them to find out there’s been a “delay” on the stock but they haven’t bothered to inform anyone