Ridgemont OutfittersReviews of ridgemontoutfitters.com

Sent a pair of boots back. Six weeks later still no refund!! I have contacted them and they said they would contact the accounts, two weeks later still no response.... Not a nice company to deal with, seems they are building a really bad reputation for themselves which doesn't fit with their brand. I will never order from them again.

I ordered a pair of Monty high shoes on November 7th...still not arrived. Three emails, delay, they’ve arrived, another delay. Final email telling me they hadn’t ordered enough Shoes and to get in touch and to let them know if I’d like a refund or a different shoe. I’ve emailed, got a confirmation and Another automated response. No way of getting in touch with a human being or them at all? Have even messaged them on Instagram. I’d really like a response and a refund, I’ve been quite patient enough. I really wouldn’t recommend this company purely based on the lack of response!

I purchased a pair of Outback IIs in October 2019. At first I was impressed by their comfort, however, by December 2020 they had worn down so much at the heel that a small hole appeared. I have to say I wore these shoes no more or no less than any other shoes I own, they weren't worn constantly by any stretch. As a result of this wear the boots have become unusable in wet conditions because water is sucked up through the sole and soaks the insole leaving you with a soaked foot. I emailed Ridgemont UK in December 2020 to inform them that I was disappointed that a product that they market on their website as a hiking boot had worn through and become useless in less than 14 months and asked whether it was possible to repair them. I also sent them photos of the boots as evidence that aside from the problem with the sole they were in a fine condition. Ridgemont UK responded stating that they use gum rubber for better grip and comfort and that this is results in a softer sole. They didn't address the request for a repair but did offer me a 20% discount off a replacement pair. This would require me to spend an additional £103 to get a functional pair of boots. Given these boots were on a sale price at the time of £109, Ridgemont's response was to basically buy a new pair. Because of the nature of the sole on these boots I can't get them repaired via a third party, so these are basically for the bin. £129 for 14 months worth of wear is unacceptable by anybody's standards, however Ridgemont UK don't seem to want to acknowledge this. I followed up with an explicit request for either a repair, a replacement, or a refund, as is my right under the Consumer Rights Act as I don't believe their product is of a satisfactory quality, fit for the purpose they've described on their website, and it certainly hasn't lasted a reasonable amount of time for the price paid. Again, this was rejected and an offer of a 20% discount reiterated. My experience with Ridgemont UK has been really poor, they have been dismissive of my concerns and even informed me that they were 'glad to see you’ve had so much use out of them'. Sorry I wouldn't describe 14 months use as 'so much use' and I certainly won't recommend their products to anyone.

Terrible customer service I purchased a pair of Monty-Lo shoes on 9th September and understood there would be a wait time, however I was advised this would be mid-Oct. Since then I have had to reach out to Ridgemont a total of 5 times myself to be updated on my order, as they seem incapable of updating their customers after they have taken payment. First response (9th Nov) advised that Customs were holding up the vessel but I would receive delivery that week. Next communication (15th Nov) advised that the last email was a “mix up” and the shoes weren’t in fact due to arrive until late Nov, so I should expect delivery beginning of Dec. Chased again (2nd Dec) advised there was now a delay at the factory but delivery date to the port would be 6th Dec and I would have the shoes the week of the 7th, however next email (12th Dec) stated that the shoes still hadn’t arrived at the port but were expected early the following week...reached out again (19th Dec) and as expected... told they are delayed until 27th Dec! Serious lack of proactive communication with no regard for the customer, with one email starting with “super apologies”, indicating to me that my concerns were not being taken seriously... Very poor experience which ended up in money being refunded after I read more reviews around the quality of the product, why wait any longer if the likelihood is the product will either never arrive and/or will be of poor standard. Ridgemont have two TrustPilots, one for their .co.uk and one for their .com. I would strongly urge anyone to read both sites ahead of buying anything as my experience seems extremely common.

Just bought a pair of Heritage boots. Delivery was quick and service seemed very good . Boots were not . As soon as I tried to lace them up the 5th D ring & cleat came out of the leather it was supposed to be fixed to. Very poor manufacture for a supposed high end product. Beware . Hoping my refund is not going to be an issue. The boots looked so good on the website but were poorly constructed.

Ordered shoes in September, with the promise that deliveries would go be going out in October. Then the delivery estimates were pushed into November. Now I've received notice that they ran out of stock and I won't see a delivery until January. I wasn't even offered some form of apology discount for their stocking system error. Just terrible customer satisfaction. This has not been a fun experience.

I made a purchase from Ridgemont Outfitters a few weeks ago. According to their website shipping would take 7-10days. I received a shipping notification a few days later...great right? Well for the past 2 weeks I have tracked my package and every time it states “your package is on the way to a USPS facility.” In other words it hasn’t shipped lime I have been led to believe. I have yet to get a response to any of my emails trying to get info. I would absolutely NOT make a purchase from these bums unless you like being ripped off!!

Ordered shoes over six weeks ago and still haven’t received them. Have written the company several emails which they promptly responded but still no shoes. Will be reluctant to do business with this company in the future.