Ridgemont OutfittersReviews of ridgemontoutfitters.com

Avoid avoid avoid. Same old story, waiting months and months. No communication Finally communication saying they've run out of my size. I'd already paid. Total **** take.

If I could give Ridgemont Outfitters -5 I would! I placed an order early March and apart from one email in May informing me my order was delayed due to the Corona Virus I have heard zilch ever since. It's been over 14 weeks since I placed this order - Never Again! My advice is avoid this company as their customer care is appalling! Update: After sending an email my boots got sent. Happy with that! Boots are great. Downside: No socks came with them that was part of my order. Not going to bother chasing up socks as I have decided to put this to bed and never order from this company in the future. Can't really understand their business model - Great Product combined with Terrible Customer Experience

I placed and and paid for an order on the 16th February 2021. The order was supposed to arrive in April 2021. As of yet June 2021 (two months later) nothing has arrived. Each time I have enquired, i have had to reach out and initiate communication. Very dissapointing process to be honest. Poor.

I have ordered and paid for my boots in March. It’s now May and still nothing. Communication is very poor but last thing I’ve heard is that they may Arrive by end of May. If they don’t I’ll try and cancel...if I can find a way to do that. So far it’s been the worse online shopping experience ever. So don’t bother. I certainly won’t bother again.

I really want to support this business, and everyone understands that shipping is maybe more challenging, but please, just drop us an email! Communicate! If the order is delayed or we query what stage the order is at, please respond or stop advertising your products! I ordered my shoes in feb, they were on pre order set to ship in April but no communication at all. Its so disappointing as the product looks great. It just seems like this company don't give a damn about the customer. Clearly they think we've got £75 to throw away. Its such a shame. I wish I hadn't trusted the adverts on Instagram and read these reviews first as others have had the same experience. Sorry Ridgmont, I really had high hopes, but you've let me down!

I am absolutely appalled that I have not received my order that was a gift for my brother and my two emails chasing the order up have been ignored. Disgusting way to treat customers!

I don’t know what to say but when I ordered boots in November of last year, I understood there might be delays. So I gave them a chance because Ridgemont told me that things would start shipping in early January. Come January, when I reached out they took two weeks to contact me and they let me know my order wouldn’t be shipping until late February. This time, the excuse was the problems with the global production blah blah blah. Okay. Sure. Whatever. Didn’t want to be too harsh and I bit my tongue and gave them the benefit of the doubt. Now five months later after ignoring my emails and questions I feel like this company is a scam. Empires have risen and fallen in shorter amount of time than it has taken to get a damn pair of boots I’ve paid for.

Terrible customer service. Don't expect any of your products you ordered to get there on time. Don't easter your time or money, buy real outdoor gear from real companies like black diamond, lowa, outdoor research. You won't regret it.