Ridgemont OutfittersReviews of ridgemontoutfitters.com

Better communication please... I understood when I ordered that it was a pre-order and I would have to wait, but at the time the estimate was end of September. The shoes didn't arrive until end of November. There was only one voluntary communication during that time. I had to reach out a few times to check the status myself. Given the way pre-orders work there should be more communication and status updates. Otherwise, it feels like you just took my money with no concern for the actual delivery of the product. I also realize there have been issues with materials. Again, that's not the issue, it's the communication that could have been better.

Shoes weren't as pictures on the site. One color was much darker and the eyelets were different.

I recently received my pair of Monty High's and they are great (wearing them right now, in fact). They seem very well made and the soles are nice and sturdy given how light the shoe is. I know that the COVID situation has made things difficult for this company's business model, but I thought the communication was still murky regarding delivery timing. Here was my timeline: July 31 - placed my order Aug 17 - received notification of COVID-related delays at the overseas manufacturer (totally understandable) Oct 31 - received notification that the shipment would arrive in the states that day or the next Nov 3 and 5 - received two promo emails from the company saying that the shoes I had ordered were still available for pre-order (meaning the shipment hadn't arrived?) November 17 - I finally emailed their customer service rep asking for an update. They were polite and apologized...and then shipped the shoes the next day. Not sure how much longer I would have had to wait without requesting that update. Again, the shoes are great, but more transparent communication on the company's end would be good.

I understand the state of the world has affected the order of these shoes. That being said I would have greatly appreciated more updates from the company. Upon ordering I was told I would receive the shoes in October, it is almost December and I still do not have my order.

I ordered a pair of "hiking boots" through the sale. The service was good, email updates and arrived promptly with tracked service. The boots are really cool looking and seem reasonably well made. They are great as a work shoe which is what I wanted them for. I would under no circumstances consider hiking in them. The soles have very little grip and there is not much support.