Ridgemont OutfittersReviews of ridgemontoutfitters.com

I placed an order back in June for what I thought would be July delivery, customer services explained there were a number of delays due to Covid and that we were now looking at September. I then emailed again late August to ask if there was an ETA as I have a couple of trips planned late September, that I’m in dire need of some new hiking shoes as my current pair are falling to bits and that I may have to cancel the order if they can’t deliver in time. I was offered a number of other colours/designs but wasn’t keen, however my plans changed slightly so I waited another week or two. Plans have since changed again, so I’ve emailed customer services explaining that I am unable to wait any longer and I would now like a refund because I’ve had to source footwear elsewhere. That email was sent 8 days ago, I’ve since sent 2 further emails - I’ve had no response to any of them..

It seems I can't do a zero star review, so 1 it is. Ordered a pair of shoes on 12/3/21 for an expected May delivery. Emailed them on the 5/6/21 and was told they were expecting the delivery at the end of June, due to the pandemic and global situation. Fair enough said I. End of June came and went, still no shoes. I emailed for updates on 8/7 and 15/7 but no reply until August 2nd. According to the website they will try to reply within 24 hours. So on August 2nd I was informed that the delivery should arrive at their warehouse in late August and then be shipped on. Carly offered 'super apologies' in the email, I found that very touching. So it's September 10th an still no shoes. Not once have Ridgemont contacted me unprompted to advise of delays. I paid them 6 months ago. I was able to order new window frames and glazing and have it installed in half that time.

Company borders on being fraudulent. Not worth doing business with.

I ordered some shoes in May. Customer services responded to a request for an update in June saying I’d have them in July, it is now August and I still don’t have them. I sent another email to customer services a few days ago and I still don’t have a reply.

Why start a business if you are going to be so negligent in running it? I’m out $100 with nothing to show for it and no email correspondence. Sweet deal!

I made an order for boots in mid-April, since then I have tried to contact the company many times through different routes (it isn't easy to get in touch). My only response was through FB messenger back in May when I was told they would come at some point in June. Since then they have implemented a 'ticket' system to get in touch however my first attempt upon checking it was deleted? I would very much like to know when and if I will receive these boots.

Ridgemont Outfitters raised money to fund their corporate salaries, money from small investors, hard-working individuals. They became "insolvent" and did not repay any of the borrowed funds, yet they continue to operate and profit. Don't trust them with your money.

Finally received my order that I placed in January. Way past the expected pre order date. Really frustrating when you order shoes in January and then continue to receive promo emails for the same shoe that’s “in stock” but yet the ones you Pre ordered still haven’t shipped. Followed up with CS multiple times on the last I got no response but then a text message shipping update. I love your shoes but this will be my last pair.