Ridge FlameReviews of ridgeflame.com

We’re extremely happy we chose Ridge Flame! The fireplace looks great and arrived on time and in perfect condition. Their customer service was excellent throughout the entire process, and they made sure we had all the right parts and answered every question we had. The only issue was that the fireplace screen arrived scratched and dented, but Ridge Flame responded right away and shipped us a brand-new screen the very next day at no cost. Everything was handled quickly and without any hassle. We’re very happy with our purchase and would definitely recommend Ridge Flame!

Everything went well. Didnt get a confirmation but the item arrived as expected

Very good customer service!

I needed help with parts for an Empire Tahoe and the Ridge Flame team went the extra mile to help me find the part and get them ordered. Great service and quick shipping. Thanks!

You haven’t responded to my question about where the memory stick goes.

I very happy with the response that I have received from a text message about my concern on vent pipe. They are very willing to help me with the issue that I am having. I want to thank them for their willingness to help.

Our wood stove arrived today, and it is absolutely beautiful! Shipping was incredibly fast, only 11 days from the date we placed our order to delivery, and we live way up North. We are so happy with our experience with Ridge Flame, and we know this wood stove will be loved for many years to come. Their great price is what initially drew us in, but their excellent service is what will keep us coming back. I had seen other reviews mentioning Michael and the great customer experience he provides, and they were absolutely right. A huge thank you to Michael and his team for making everything so easy. This has truly been a great experience!

This company communicated and cared about what I needed to make my project a success, they also were the most economical. Unlike Tri State fireplaces, there was a mix up with the shop app and by accident I ordered two fireplaces one from Rigid Flame and the shop app put Tristate fireplaces unit up there and I inadvertently clicked, that's ba longer story. Tri State has been extremely difficult and has cost me 50% of the cost of the unit to return to them. Ridgid Flame made sure I had everything I needed and was 20% less.