Ridge FlameRidge Flame is your trusted destination for premium fireplaces, stoves, and home heating solutions. We proudly offer products from leading manufacturers, all backed by full manufacturer warranties, while delivering competitive pricing, dependable customer support, and a seamless online shopping experience from start to finish.
Ridge Flame (ridgeflame.com) has 39 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing39 approved reviews, newest moderated first
Kristi J.
Online ordering was fast and easy. Price was what really “sold” me. I received instant notification that order went through. Took almost a week though and I had to call to check on whether or not the fireplace was on its way. The next day I was notified that the shipping process had begun. Delivery service was excellent. Unit is up and running beautifully!!
Connie
Since my previous post, Ridge Flame has reached out to me and once more has proven why I rated them above satisfactory. My previous issues pertained to the lack of communication and professionalism with the carrier (3rd party delivery service). Ridge Flame has assured me the concerns will be addressed with the third party carrier and offered to compensate me for my loss. Again, my previous comments were solely based on the third party carrier and no reflection on Ridge Flame. Ridge Flame has rectified my concerns.
paulsyahoo.com
Awesome customer service that help me with my order. Gabriel from ridge flame helped me out when I had a minor problem and corrected it right away. Would recommend ridge flame to anyone that needs to purchase a fireplace. Thanks again Paul
Margie
Received the gas logs as ordered and love them. Had a minor problem but Ridge Flame was quick to resolve it.
L. R.
The ordering process was a little iffy, my CC was charged 3 times before it finally took my info, it did finally go thru and it took a couple weeks to get the heater, but we are just getting the stove hooked up today, so not sure how it works yet.
Russell W.
Shipment received in good condition well packaged. Good communicaton and good pricing,
Bryan
Great communication! Fast shipment and secure shipment on a very large fireplace and all accessories. Beautiful fireplace
Tamara S.
Online ordering was quite easy and there was a good promo discount. I had the unit shipped to my contractor in another state. The glass and screen were damaged. I notified the company and they quickly ordered replacement parts. Those arrived non damaged. Can't wait to have it installed.
