Ridge Flame Reviews | Read Customer Reviews of ridgeflame.com

Ridge Flame Reviews | Read Customer Reviews of ridgeflame.com

Ridge Flame reviews

39 approved reviews, newest moderated first

Burgess
Aug 10, 2026
I recently purchased a gas log set for…
I recently purchased a gas log set for my fireplace and couldn’t be happier with the experience. The quality is excellent, and it’s exactly what I was looking for, a perfect fit for our home. My salesperson Michael was fantastic throughout the entire process, helpful, responsive, and made everything easy from start to finish. I highly recommend this place to anyone looking to upgrade their fireplace!
Response from Ridge FlameSep 22, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that your new gas log set is the perfect fit for your home. We’ll be sure to share your kind words with Michael. It was our pleasure assisting you, and we truly appreciate your recommendation and trust in us!
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Ralph B.
Jul 28, 2026
Best price and delivery times
I’ve been installing fireplaces for over 30 years. I found the best prices and fastest delivery with this company. I’ll be purchasing all my products through them.
Response from Ridge FlameJul 28, 2026
Thank you so much for your wonderful review and for trusting Ridge Flame! It means a lot coming from someone with over 30 years of fireplace installation experience. We're thrilled to hear that our pricing and delivery exceeded your expectations. We truly appreciate your support and look forward to being your trusted partner for all your future fireplace projects. If there's ever anything we can do to help, our team is always here for you!
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Tim
Jul 24, 2026
Great experience with Ridge Flame
Great experience with Ridge Flame. Customer service was excellent. They went above and beyond. Thanks guys. Keep up the good work.
Response from Ridge FlameJul 28, 2026
Thank you for taking the time to share your experience! We're delighted to hear that our customer service team exceeded your expectations. Providing exceptional support from start to finish is something we take great pride in, and your kind words mean a lot to us. We truly appreciate your support and look forward to serving you again on your next fireplace project. Thank you for choosing Ridge Flame!
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Drexel B.
Jul 15, 2026
Great job replacing items damaged in…
Great job replacing items damaged in initial shipment.
Response from Ridge FlameJul 28, 2026
Thank you for your review! We're glad we were able to quickly resolve the issue and replace the items damaged during the initial shipment. While shipping damage can occasionally happen, we work hard to make things right as quickly and smoothly as possible. We appreciate your patience, your understanding, and your trust in Ridge Flame. Thank you for choosing us, and we look forward to serving you again!
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Brenda R.
Jul 10, 2026
Exactly what I needed
Exactly what I needed. I’m a good price and fast free delivery.
Response from Ridge FlameJul 28, 2026
Thank you for your wonderful review! We're so glad you found exactly what you needed. Offering competitive prices along with fast, free shipping is one of our top priorities, and we're happy to hear we delivered on both. We truly appreciate your support and look forward to helping you with your future fireplace needs. Thank you for choosing Ridge Flame!
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Shawn
Jun 17, 2026
The Whole Package
Fast delivery! Fair prices! Exactly what I ordered! Thanks team!
Response from Ridge FlameJul 28, 2026
Thank you so much for your fantastic review! We're thrilled to hear that everything met your expectations from our fast delivery and competitive pricing to receiving exactly what you ordered. Your support means a great deal to our team, and we truly appreciate you choosing Ridge Flame. We look forward to serving you again on your next project!
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Catherine B.
Jun 17, 2026
Great Experience!!!
The item arrived in great condition and as advertised. Pricing was better than expected! Thank you very much, Ridge Flame.
Response from Ridge FlameJul 28, 2026
Thank you for your wonderful review! We're delighted to hear that your order arrived in excellent condition and exactly as advertised. It's also great to know you were pleased with our pricing. Your satisfaction is our top priority, and we truly appreciate you choosing Ridge Flame. We look forward to serving you again on your next fireplace project!
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