RideSafelyReviews of ridesafely.com

They suspended my account and deleted my winning bid because I left negative review! On 07/28/2020 I left the following review: Sent them multiple requests to email. Waiting 3rd day for response. No service at all. The website filters and notifications don't work at all, system is absolutely non-reliable. Some non-existing vehicles are listed on the website. We bid on them but they are fakes. Update of 07/29/2020: As of now, I have the only reply from RideSafely - which you see below. They forwarded my request to the tech support. Only after I continuously sent 3 requests without response during 3 consecutive days and made a public review. Anyway, the problem is not resolved yet. The most interesting thing came next. I called the customer service. The customer service manager Leslie told that she deleted my winning bid right and suspended my account because I made negative review. The decision was taken by her and personally by the company CEO Yury. She is not going to do business with me ONLY and ONLY because of my negative review. Based on that, think twice before using service of this company. I have a serious doubt about the fairness of other public reviews for them, since they deny to do business with customers who give them bad feedback on public.

I want to first say no one was rude, and purchase transaction went smooth, problems happened after that. Item was missing a body part when it arrived (still not resolved). Things to improve on. Fees were not spelled out before purchase. Also the deposit refund or non refund was unclear. Shipping communications between ride safely and the driver that ends up being used for delivery needs drastic improvement. This guy had English speaking issues, made communication very difficult. I told ride safely and the dispatch driver that I lived on a dirt road, however the driver did not understand. I had to help they guy unload and direct him to get out when he left. I should not have had to do anything, considering the ride safely transportation they set up cost 150 more than a third party. I would like to hear back from ride safely for the missing part $160 is the value of said part. I would be happy to raise my review rating if I was refunded my missing part amount or a replacement was shipped to me. It was in the auction picture when I bid, but not on arrival. Until then I can only give one star. I have emailed ride safety, but have not recieved a responce.