RideSafelyReviews of ridesafely.com

As a first time buyer I am truly and totally unsatisfied with this auction site. I purchased a truck in Nov and still have not received the title. Every time I call its next week and again next week. I've looked up every legal way possible and nothing says they can sell a car without a title to someone unknown to the customer. I was told the title will be sent but so far nothing. I've good things about this site but I guess they decided not all customers are treated fairly. ai just want the title if not, please refund all money spent.

After dealing with RideSafely for weeks and weeks (and their customer service has been nothing but lackluster) I finally got a vehicle. I was so excited! This was going to be a second car for my family of 5 and it would really help with getting the three small kids where they need to go. I paid for it in full on 3/6/23 and was able to pick it up on 3/08/23. This is where the headache really began. First- after you get your vehicle you will have your title mailed. You can either have it mailed via snail mail and receive it within 7 or more business days, but this comes without tracking and if it gets lost it's your own issue and you have to pay for a new title. I elected for it to be shipped via FedEx. With this, it is priority shipping with tracking and received in 3-5 business days. I was happy to pay the extra $15 to get tracking and get it sooner. Keep in mind, I cannot register or get a license plate for this vehicle until I have the title. I wrote the company on 3/13 to get a status on the title and hopefully tracking. In order to keep this as impartial as possible, I will share my messages and include all typos: 3/13 Me: "Hello. I purchased a vehicle and paid for the title to be sent via FedEx with a tracking number and still have not received this. Please advise." Agent: "I have reviewed your account, your title arrived and should be mailed during this week due to loads of titles coming in." Me: "is this a normal time frame? I thought I paid to expedite it.." Agent: "As there are a lot of titles to be mailed, we send in the order of the queue." The agent did write back a minute later with a second email to say "we do apologize for the inconvenience." Me: "Can I be refunded the expedited fee for this delay? I would still like it to be shipped with a tracking number but I picked up this car 5 days ago and have not been able to get it registered at the DMV without the title..." Agent: "We collect the carrier fee to protect the title. Insure the document in case it is lost. However the auction does not mail the document out until the item is picked up and it usually takes about 2 weeks if the title is not pending. If you get refunded for the carrier service, the title will go out regular mail and you will be responsible for the full amount for the duplicate if it gets lost. At least with Fedex they will cover up to 100$ if package is lost in transit." Admittedly I did not reply to this email as I was frustrated and did not want to write angrily. 3/16 Me: "Hello. Just wanted to follow up and see if the title was mailed?" Agent: "Dear Customer, I have reviewed your account. The representative spoke to the auction, your title would be getting mailed to us this week. We do apologize for the inconvenience and delay." Me: "Do you have an idea when this week? Does this include weekends?" Agent: "I think, that the title will be sent tomorrow till the end of the working day. The representative will contact you." Spoiler alert..no one contacted me. 3/21 (This was a Tuesday when it was supposed to be mailed the previous Friday) Me: "Do you have an update on this?" Agent: "Dear Customer, we do apologize for the delay. We received your title yesterday, but it needs to be flipped. T hat means when we received the title it has no more reassignment space. By law we have to send the title to our stat so they can provide us with a new title with reassignment space to reassign to you. Usually it takes 2 to 4 weeks." Me: "Was CS planning to reach out and inform me of this? After it's flipped will it be mailed immediately or will there be another waiting period?" Agent: "Just today we got the information from title department that title has to be flipped. The representative had to call you, but you reach out to me here, that is why, I gave you this information in message. After the title will be flipped, it will be mailed to you immediately. Again, sorry for inconvenience." I did not write back. I'm beyond frustrated from talking to their customer service department. It's now been 21 days since I picked up a vehicle that I can't drive. I've already put over 1500 into repairs to get this car running so that we can drive it, but now we are just waiting on a title. I do not expect good communication at this point. To find out any information, I have had to contact them first. At this rate who knows when or if I will get the title. If I don't, what happens next? Do I need to sue them as I own the vehicle but have no documentation of this? I just wanted a vehicle for my family...Now I have a vehicle in my driveway that can't be driven, and a massive migraine from this company. Be careful purchasing from this company. Edit- The manager reached out to me and spent the majority of the time explaining how I was confused and was not given inaccurate information. There were lots of incidents where she argued over minute details and I learned they do not record their calls.

Do not trust what is on their website. I bought a car that stated it runs and drives. When going to get the car, it did not run. There is no way to view the car prior to purchase and no guarantee of their item on the site. Copart and other auctions will allow a refund if it is not what was promised. This is a scam to give you cars that do not work.

I bought 5 vehicles there and further damage was found on 4 vehicles after purchase. An attempt is made to sell the damage as previous damage, despite clear evidence! I do not recommend this store and its transport management!

New Update: Well The car that was supposed to run and drive did neither. I also paid 750 in extra fees becasue they wouldn't take credit cards. The auction itself takes credit cards so hiring a broker that is supposed to make a transaction at the auction easier actually made it harder than working directly with the auction. Really unhappy that i am now stuck with a car that doesn't run or drive like they said it did. Old review: These guys are crooks. Total scammers. They take your credit card for the initial bidding money, but if you win they don't take credit cards anymore. So they make it impossible to pay them. They only allow cashier check overnighted on the very day you win, or bank wire. That's it no other options. No checks, no electronic ACH, no bill pay, no western union, nothing that would make it easy. So I won the auction and now can't pay because my bank doesn't produce cashier's checks or wire money. Of course they have 100 per day fee and I still can't pay them. I've tried for days now. I've tried 3 different money apps to no avail. I finally got them to accept Western Union but Western Union doesn't list them as a business do I can't use them either. They said that ridesafely must have taken their business off their system. Everything they have done is to take my deposit which is the real way they make money. They accept credit and debit cards from 2nd buyers but not first time buyers. No make it extra hard for them. Well not that they care. But I will fight this until the dogs come home. Every regulatory agency needs to know about these crooks because I'm sure they are going to take my money and worse. This is hands down the lowest company I've ever dealt with. Don't make the same mistake.

Not good. Car coming with came with damage that obviously comes from the transport, no support, no help. Not recommendable. CRB Logistik hands off ......

I have won two auctions from this site only to be contacted and made to either up my bid or offer a counter offer. Which is usually close to what you would pay for the vehicle in an open market through actual car dealer. If the vehicle has a reserve it should be disclosed at the time of bidding by the auction. If not it's a waste of your time and a hold on your credit card which means you can't bid on anything else for the entire back and forth process and until your deposit is credited back to your account. Total waste of time use copart instead. Funny enough the car was listed there too(verified via vin) which has the auctions reserve

UPDATE TO REPLY: I already purchased a trailer from RideSafety the prior year and there were no such rules that I had to contact them first for oversize items, and that item was in Florida, hundreds of miles from me. So if you change your policy, you should of advised members with an email. Since there was no kind of issue on my last purchase or bidding, why would I assume anything from a text box on top of the auction box? ______________________________________ I tried to bid on a vehicle that is literally 20 minutes from me so I did not contact them for an oversize vehicle because it didn't concern me and they would not let me bid. So I got screwed out of my auction. They were more than happy to charge a deposit on my card but not let my bid go through. Lots of other services to use than them!