RideNow PowersportsReviews of ridenow.com

I tried to purchase a motorcycle here, but the markups are insane. Bike was $5999 MSRP. These guys came in at $8969 OTD. No thanks, I found the same bike elsewhere for $6879 OTD. Wake up Ridenow!~!

I have a 2009 Honda crf250r dirt bike that would not start Last December I took it to Woods Fun Center; which is now called "RideNow", for diagnostic. They told me they would need to tear down the upper engine in order to give me an estimate to repair. The cost for the tear down was $270, which I agreed to. On 12/19/2020 they informed me the estimate to rebuild the top motor was $3,465.14 (In 2018 I bought this dirtbike for $2500 in mint condition). While my motorcycle was in their care, the bike was stripped of parts, and returned to me incomplete. Total amount for parts stolen while in their shop: $4,501.29 : $3,803.86 for mufflers - totally missing $63.01 Chain - bike returned with a chain that is not mine and too big $300 labor to install $121 tires - incorrect tires & wheels $ 20 - installation of tires $193.42 custom graphics - partially missing, has last name written on them So far Woods/RideNow has replaced top motor brackets, bolts, clips, nuts, and side panels which equates to reimbursing me approx $150 out of a total lost to me of $4,501.29 5 trips to RideNow (34 miles round trip x5 =170 miles) Need to mention lost riding time with my son in cool weather. If I buy the mufflers, they will cost $3,803.86 on Babbit parts web site. I worked with the following individuals who all said they would all make this right: Dustin Sterns - Service Manager – no longer employed there Joshua Watson – Service Advisor – no longer employed there Matt Lanners (foreman) ? James Surface – parts – still there – multiple emails with response: “Unfortunately we are having a hard time finding anything available and not on backorder” Victor Anderson – General Sales Manager – Victor shook my hand, looked me in the eye and said he would call me. Never did. In person, I told James and Victor, if they would simply get my mufflers, I would be ok with this and satisfied. Now I am realizing Woods/RideNow is not a reputable operation and they need to be investigated for fraud, larceny-theft, negligence, and bad workmanship. NOTE: I have proof of purchase of graphics & tires Past History: June 2019 needed my kick starter repaired and a sprocket replaced, they tried to charge me $900, when it was supposed to be $570. I just want to note this might be the way they normally do business. I have now files a complaint with the BBB Complaint #15405931 & Attorney General’s Office as of 4/24/2021

Do everything you can to avoid RideNow Powersports. They only serve the Sheeple who have no sense of what REAL customer service is.

After calling and leaving a message for the service 5 times, nobody responded at all. I get it, times are busy right now, but no excuse to not even reach out to a customer that has spent over $60,000 with your store when they try to schedule a service appointment. Thank goodness adrenaline motorsports was willing to not only answer their phones but schedule me an appointment less than a week out. Your customer service is terrible, hopefully you find management strong enough to carry your company. I hope you respond to this message although it is highly unlikely.

WORST EXPERIENCE OF MY LIFE. Completely a horrendous experience! I will NEVER come back to that unprofessional can't count or FOLLOW the First come first served rule it's a complete crap hole place!. My story I came in to look and most likely buy this CANam listed on fb drove 40 mins to get there. I was already there putting in a application and another couple was there a little bit after me looking at it and the twin of the same color with some differences. I told the team and my sales guy that they need to tell management that there are two of us looking at this and this needs to go in order. I was assured It would by another sales lead and my sales guy. I guess because of Daytona bike week or whatever the sad excuse was I fell through the cracks and even know I got approved they sold the bike to the other couple and tried to get me to buy a brand new bike. Robert the sales manager is a snake and tbh it's sad. He knew nothing of my deal or the PRICE of the bike lol asked me the same questions like I just walked in the door and had no clue my credit was ran with 3 different banks already and wouldn't honor me coming in first and wanted me to buy a 2021 because the other twin unit had sun damage and I didn't want it. This was a complete waste of my Saturday. I have never ever been treated like that. I sat at a table with no one coming back to me for 20 mins at a time after they sold it from under me. While the other couple was flying through the process and was done. Was it maybe because I could afford more and they wanted to corner me into buying a more expensive bike? Idk but I refused to go through with it and I am disgusted. STAY away from this unethical business! Nasty. Completely insane. I legit and so DUMB struck that I am filing a BBB complaint. Reaching out to CANam letting them know how there brand is being representative and I DEMAND to speak to upper management or the owner because this isn't going to fly. I am SO DISGUSTED! Update "robert" sales manager called me after they closed the same day. and asked for me to take down this review and they are sorry it was sold under me and the other persons app was approved 30 mins quicker then mine so they do business with first come first approval. My credit has locks on it and I have to go through verification for " identity protection" which I told them this from the beginning. Not to mention my sales guy was so so slow at paperwork. Asking the same questions i already answered. They dropped the ball and are trying to sell me a 2021 at cost now ( if that's really true) it doesn't have the halogen lights or leds or even a back seat or a windshield or cruise control. All the things I wanted. Now all of a sudden they want to put the new one on hold for me. They won't sell it to anyone else. Lol This is downright ridiculous now. I have lost all interest in buying a bike. This turned me off. Like someone farting before intercourse. It's just dead. They killed it. Me and the manager screaming at each other on the phone was such a great closing to my Saturday adventures very professional of them right?. He thinks he is right, I think I am right it's just not going to work. Robert legit said to me on the phone " it's not like you put a deposit on the bike" i said you didn't ask for one!. Next thing out of his snake like mouth. We don't do deposits anyway. Then follows with "why does it Mater to us who we sell the bike to one of you would be upset at the end of the day" i was now looking at my phone like it had 4 eyes... LOOK if I where u I would buy else where. A junk yard maybe better. They probably have much better ethic business practices. At this point I wonder how he even has a job there. The sales people told me he is awful before I met him and he even introduces himself with words like "most people don't like me here and most customers hate me" LOL I should have just walked out of the building then. I also found out the price of this bike was off by 2k of fees and they didn't want to mention that. This business is a waste of space.

My husband and I saw a XR650 Honda for $6399 at Ride Now in Chandler, AZ, on Craigslist. We were paying by Credit Card. They added $800 for a condition/set up fee and other charges. Total $8300 after several attempts to negotiate. All we wanted was to buy the bike, pay state taxes and leave. That could not be done without other charges. They lie about their retail price. They act like a dealership with sales associates, managers, finance team. All we wanted was to buy the bike. They cannot be trusted. Go to a trusted, honest dealer!

Ride now purchased 2 dealerships in the Austin Tx area. I have purchase at least a dozen bikes before they moved in town. Now everything seems to be about their bottom line. No more good deals. I have had to go to Dallas, Houston and San Antonio to find deal. I really wish they had stayed away.

Purchased a Honda talon a month ago that was advertised as being a new machine after purchasing the machine I found out that it had some miles on it must’ve been used as a rental or a demonstrator they alsoUp charge everything such as registration fees and destination charges I will never buy from them again I now have a warranty issue and they’re trying to tell me they need the machine for three or four days when it only takes an hour to repairSo I am not even sure that I want it repaired I have contacted Honda about this issue my whole family works for Honda and my son-in-law is an engineer for Honda and I know that this is a scam