Margaret K.
Good service / Expensive returns
Good service, however for what they charge, return shipping should be paid for especially when it’s not the customer’s fault the wrong size was ordered.
Response from Ride EquiSafeFeb 2, 2023
Hi Margaret, I'm so glad that we were able to squeeze in a fitting on the evening of Christmas Eve for you and that over the course of multiple phone calls, video fittings and several email communications, we were able to find you the perfect vest! As a small business, we unfortunately don't offer free returns, as is clearly stated up front in our shipping and returns policy, but we hope that the extensive and exceptional service that you receive made it worthwhile. Thrilled that you are now safer in the saddle!