Rick Case Automotive GroupReviews of rickcase.com

Horrible experience. We came in for a an oil change on 08/25/2020. My husband had to wait over two hours. Then they told him the car needed alignment, filters and etc. We ended up paying $302 for service on a car we purched 7 months ago. Four days later, On Wednesday July 29, 2020, while my husband was on 595 HYW the middle cover under neath the car fell and we had to get the car towed. Service personnel charged us another $145 to replace and fix the part that and insinuated as our fault. For a brand new car that we have owned since December needed $447 dollars worth of service. We were ripped off. I regret purchasing the Honda Civic and regret using the service center at Rick Case. Our experience was a nightmare at Rick Case Service. We have two little ones and had to go inside to argue the extra charge, exposing our family to Coronavirus. We have leased 6 Acuras from Acura of Pembroke Pines and have never experienced any issues like this or have had pay so much for service.

Excellent customer service, very polite , And very personalized services ! Thanks so much

Mr. Curtis Knowles was very profesional, gave me excellent advice about the services my car required.

I was greeted nicely. The Service Writer went over the issues and told me the potential outcomes in a way I could understand. The work was done and I was kept informed throughout.

Start to finish a great experience thanks to Lawrence and George in sales.

Great! They were knowledgeable, easy to work with and fast to get back with negotiations.

The experience from start to finish was great! Our salesman Mr. Gatta provided superior service. I called him the day before made an appointment told him what I wanted and he did the necessary research to have the vehicle that type of vehicle we wanted with the package that would work for us. Finance was also great Vicente had all the approval and paperwork ready by the time we fot back from lunch.

It’s wonderful Rick Case Volkswagen provides service at the comfort of your home. Under these circumstances I don’t feel comfortable leaving home nor being inside a business. They arrived wearing protection gear and kept a distance. Not only did they text to notify me of the recent recall on my Atlas. They serviced it the same day in just a couple of hours. Efficient, punctual, trustworthy, and great customer service !