Rick Case Automotive GroupReviews of rickcase.com

Appreciated being told the wait time would be over two hours for express service so I was prepared to wait. Did not appreciate car being returned in condition that was not safe to drive.

I have always depended on Rick Case for our needs for the Past 22 years. They have always taken care of my needs . Thank you Rick case for always being there with value and great Service. Always making the car Buying Process a simple Experience. Shaher Hussein is great Thank you

Appt at 8 at the collision center, didn't get an estimator until shortly after 915am. Counter associates kept insisting i should get my rental cart 1st. Why that matters, v they couldn't explain. Finally got my car dropped. Called 3 days later, no response. Called 4 days straight and no response until the 5th day. Furthermore, tried calling 3 managers and even the director, still no response. This place has gone downhill very quickly since the demise of Rick Case. How sad!

I have my oil change always at this location this time the old sticker was not removed nor did a new placed also I always check the oil level when I get home this time it was at lower mark I wiped and retested 3 times seems it needed about 16 ounces

I use to pay $40 for oil change, today i paid $60 i think is way to expencive just for oil change, next time you wont see me Rick Case

The issue was just partially fixed. The friction feeling continues to happen when maneuvering slow motion turning left

Typically I het great Service at Rick Case. I have been a customer for 18 years. This time I felt that they did not care about me.I got on time for my apointment at 8:20, and a girl asked me to wait for Walter Chavez. I saw him charting with another person, at 8:40 he came out but he was going into another direction, I asked him if I would be serviced and thrn he turned to my car. He was not nice, I think he was training someone. They told me that it would take 90 minutes. One hour later Walter came to suggest alignment and other services and it would be ready in 90 more minutes. He offered the shuttle snd explained that they will call me. At 11:40?(almost 2 hours later) I called but Walter was not around. At noon, I called again and the recepcionist said they needed 45 minutes more. I asked to talk to a Manager and left my phone, then Walter called and explain that they eould start the alignment and it eould take 45 minutes. The msnager called me, I explained that I was upset because I did not even get a courtesy call to rxplain my car would take more time I oocked up mu car at 1:40, Walter did not even apologized, I felt he was making me a favor.

Not happy with the service department. Over the phone I was given A price of $39.99 for synthetic oil change but at the service center the price changed $44.99. This car has just over 10,000 miles and they tried to sell me $300 worth of services. I said I only wanted the oil change and tire rotation and 1 hour later they tried to sell me $300 worth of services again. 2 hours later I finally drove away dissatisfied.