richpanel.com is listed under Internet & Software.
richpanel.com (richpanel.com) has 31 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sherry C.
Richpanel deserves “0” stars because that’s what kind of customers service u get with Richpanel-zero. If you have plenty of time to waste emailing back & worth & getting incorrect response to a simple one sentence question ,that’s for you.
Valerie M.
I had an order to cancel immediately after trying to find the spot to enter a discount code and a popup said the order had been submitted. The status stated unfulfilled. I had to deal with richpanel. I was told I could change my order, update my order but could not cancel my order. I emailed and chatted with them for hours to no avail. If I can change my order, I told them to change the amount of items ordered to ZERO. They never responded to that! They were absolutely no help and just kept repeating themselves with the same exact wording.
Florent M.
Ils ont eu la bonne idée de bloquer la connexion à notre compte pour 24h ! Super on peut même plus se connecter pour répondre aux clients, en + ils ne répondent pas au support !!
EG
From a customer perspective, their AI bots were the absolute worst to deal with. I was trying to get help with an order I placed through a company that uses Richpanel for their customer support and my questions were never answered. They only responded by pointing me to links on their website that weren't relevant to my issues. After emailing multiple times saying that I still needed help the bots closed my ticket for support. If I could cuss out these bots, I would because this was one of the most frustrating experiences I have had trying to get support.
Eli A.
Been using Richpanel for a while now. Saves so much time with customers using the self service/FAQ area built into the chat box. Then when I do need to actually write a message, I either use the AI assistant or just choose one of my pre stored responses. Also, have an auto response set up for all the repetitive questions. In comparison to how I use to manually email customers, Richpanel is absolutely worth using!! 💯
Furkan A.
Great CRM system! It's easy to use, has a clean UI, and is very effective at allowing you to answer all customers in one place. I definitely recommend it.
David K.
We have been using Richapanel on our Shopify store for quite a long time. Such a good app. No bugs. Team response in a day. A lot of features. If they add more native integrations I would say they can easily go against Intercome.
