richpanel.comReviews of richpanel.com

Rituraj is simply FANTASTIC! He is so kind, beyond helpful and always willing to go above and beyond for his customers.

We’ve been on Richpanel for a bit now and recently started letting the AI handle our support on its own. I was skeptical at first. Last week Raj (our account manager) audited 200 of our conversations and around 70% were fully handled by the AI. No one on our team touched them. Pretty wild. It wasn’t magic out of the box though. We had to put work into our SOPs, and Raj walked us through what to change. After every call he’d send a recap with exactly what we needed to do, which helped a lot because we’re a small team juggling a ton of stuff. My teammate flags things every couple of days, I update the AI, and it just keeps getting better. He was also really easygoing when I had to move a call. Small thing but it mattered to us. Would recommend, especially if you’re willing to put in a bit of effort on your end.

Smriti was amazing, she helped me roll out the new Richpanel as requested. Wow, great experience putting herself in the customer's shoes. Couldn't be happier with Richpanel.

Very informative call and to the point, time well spent.

We use Richpanel every day to manage our customer support, and it’s a great platform. Their new AI is very good and helps us automate a lot of repetitive work while improving our overall CX operations. The team is also exceptional, always responsive, helpful, and ready to support us whenever we need anything. Great platform, great AI, and an amazing team behind it!

We switched from an internal system to Richpanel and manage CX with a lean team handling a pretty high volume of customer conversations. The biggest impact for us has been efficiency and automation. We've significantly improved response and resolution times, automated more routine inquiries, and given our team more time to focus on conversations that actually need a human. The migration was smooth, and the Richpanel team has been incredibly hands-on throughout the process (really appreciate the team there!). Making changes and improvements is easy, and when we do need help, getting support is just as easy. Overall, Richpanel has made it much easier for us to scale and continuously improve CX without losing sight of the customer experience.

Richpanel is an amazing tool for any D2C brand. It serves as a one-stop platform for managing customer queries efficiently and delivering a seamless customer support experience. The interface is intuitive, and the automation capabilities have significantly improved our support operations. What truly sets Richpanel apart is their support team. They are incredibly responsive, knowledgeable, and always ready to help. Whenever we've faced an issue or needed guidance, the team has been quick to respond and proactive in finding the best solution. Overall, I highly recommend Richpanel to any D2C business looking to streamline customer support and provide a better experience for their customers.

Trust pilot was very user friendly and easy to use. Overall, it was a good experience without any interruptions.