Rich & Clear Skincare®Reviews of richandclear.com

I placed my order on February 27, 2024 and as I write on March 27, 2024, there has been no confirmation of the shipment of my products. As I read these other reviews, I deeply regret placing my order. I have sent an email to cancel my order and to request a refund. If I do not get a response promptly, I will be lodging a complaint with Broward County and I suggest that others do the same and write a Google review to save others from this debacle. I cannot articulate the disappointment I feel right now.

This company makes great products but the lack of customer service is not ok. They never reply to your messages. A label is created but it takes months to get your products. I don't know what's hard about them updating their policy online and being transparent with their customers. Honesty goes a long way.

The comments are not lying. I ordered on 1/31/24. Shipping label created 2/14. Still nothing. Sent multiple emails, left ig comments, sent dms. Smh it’s awful and this company should be stopped.

Never got product. Ordered November 2023 and it's now March 9th 2024. I've emailed them 3times. They emailed me back all 3 times saying a response could take anywhere between 48-472 hours. Smh lol can't make this mess up!!

I wish I could give them zero stars. This company is awful. Do not buy from them. I ordered Feb 2 and still have not received my order. I have called, emailed, sent messages on ig since they are always posting and nothing. They have created a label after my third email but still have not shipped. Do not order anything from them.

Don't order from them, more than 2 months waiting, I tried to track and always say the same, I send emails and they don't respond, they are a scam

I purchased from this company on November 23, 2023 and it’s now January 11th, 2024 and I have yet to receive my order. I tried contacting via email and Instagram. And get this, instead of responding to my instagram comments, they hid and restricted me from commenting. So I see my comments, but others can’t. Very unprofessional. They have yet to email me back despite emailing them over two weeks ago. I tried tracking my package and it says the same thing it’s said for over a month “pending”. I’m not sure if they send everyone the same USPS link and are running some type of scam but either way, you shouldn’t order from them online. Very unfortunate that these reviews are accurate and I wish I had done my research prior to purchasing.

So I order my order October 27th and it came December 23rd. Although I know it takes time to make products and fill orders but this company is horrible communication and customer service skills. I almost had to file a lawsuit because I seen reviews saying they weren’t receiving their orders. PLEASE READ THE REVIEWS ON THE COMPANY AND THE PRODUCTS BEFORE YOU ORDER. The product is very good and shows great results, it just unfortunate the way this company is ran. I had to email a couple times to make sure my order was coming and they tell you 21-30 days although the website says 6-8 days and it actually takes 6-8 weeks. I love the product the company needs to do better!!! And stop deleting instagram comments with customers speaking the truth on y’all!