Rich & Clear Skincare®Reviews of richandclear.com

Waited 37 days for my product and both the company and I are located in Miami. I received a half bar of soap as part of my bundle kit.

I got scammed. The reviews are real. I’ve emailed them countless times about my package, because I never got an update on my order. All it says is that’s it’s been placed, and it’s been over a month now. Lori who answers emails always tell you she’ll get back to you and don’t, and those are just automated emails. Their customer service is horrible. I just decided to take a loss, and find another company. Unfortunately it’s impossible to leave 0 stars on here. But they don’t even deserve a single star.

After reading the other reviews I can see that we all have been SCAMMED!!! Shipping label created but no product ever taken to the post office. Emailed and I’m assuming this fake person Lori that is responding to everyone email is sitting back laughing at all of us for ordering this bull****. Been going back and forth with them for months and nothing. DO NOT WASTE YOUR TIME OR MONEY💯

I placed an order on 5/8/2022 (skin gummies, anti-acne serum, and an extraction kit). On 5/21/2022 I received an email stating that my package was on the way. When I tracked the status 2 days later, the USPS notification said the label was created, but the post office was still awaiting the package. There was a REALLY good sale and I placed ANOTHER order. Silly me.. Why did I do that? On 6/1, I sent an email inquiring about the first order because the status still said that the post office had not received the package. It did not make sense why it was taking so long for the package to make it to the post office. I ordered maybe 3x last year and I did not experience any shipping or delivery delays. Lori Cohen responded to my email the very next day stating, "I will look into this and get back to you." By 6/5, I sent another email because she did not update me on my order. I am a business owner as well. I have never made my customers wait over a month to receive an order. I'm certain they would demand a refund if I did something like that. I asked if a new order could be shipped since the company is strict about no refunds policy. On 6/22, I received an email stating that my order was on the way. I assumed it was my first order. It was not. It was actually the 2nd order, but only the label was created. Again, I had to deal with stalking the USPS app to find out when the package would arrive at the Florida post office. So at one time, both orders were floating around somewhere and still no response from customer service. On 6/28, I sent an email informing customer service that I received order #1, but the extraction kit was missing. I asked for a refund for that item because no one contacted me to let me know that the item was out of stock or simply replaced the item with something else. On 6/30, Lori asked me send a picture of the packing slip and the initials of the person who packed it. By the end of that day, I tracking update was sent to me with a new tracking number for the kit. AGAIN, it was the label update and not actual movement of the package through USPS system. Fortunately, I was not charged for shipping. 7/14, I get another email with the same message about the post office awaiting the package. On 7/18, the second package arrived. This second order was missing the tree tea oil. What a surprise? This time the company sent gel eye patches. I don't even know what those things are. Never used them before. The packing slip had a scribbled message and initials. I did not bother contacting Lori again because dealing with this company is such a headache. As of today, 7/21, I still have not received the extraction kit. I also noticed that customers post comments about not getting their orders on the company's IG page. Whoever runs their page deletes the comments. If you click on hidden comments, you can see that people are commenting to inquire about missing orders because customer service does not do a good job at responding to emails.

I originally was very excited for these products. However, I recently found out that I have an allergy to two of the ingredients used in several of their products - I found this out right before I requested to cancel the shipment. I ordered my products on 6/24 and emailed support on 7/6 requesting to cancel because of this allergy. I was responded to by Lori Cohen, in bold letters that they do not issue refunds. I explained that I was requesting a cancellation because of an allergy & to avoid a waste of their products and my money... but that since the items did not ship, I would contact my bank. Lori claimed she would "look into it". Rich and Clear's shipping policy states that it takes 10-12 business days to receive your package AFTER TRACKING IS CREATED. They created a label on 7/8 (after my correspondence) and I received the products *miraculously* on 7/11. They rushed the order so I could not dispute the charges. THIS IS SUCH TERRIBLE BUSINESS PRACTICE, AND I AM TRULY DISAPPOINTED THAT I NOW HAVE SEVERAL PRODUCTS THAT I CANNOT USE OF THEIRS, AND HAVE LOST $125 DOLLARS AS WELL. The customer service is terrible at this company, and based on that alone, I will never recommend their products.

Scam…. They never shipped my products and they cancelled my order and kept my money. They are disgusting!!!! Don’t waste your money. I wished I did my research before I ordered from them. They will reap what they sow… you can’t treat people like that and get away with it for long. I’m praying that their business will fail.

This place is a joke! It doesn’t even deserve a single star! I went in for a Mega lash extension, Monique the lash tech, placed not even 10 pcs of lash extension on each of my eyes, i laid there for 4 hrs for some pieces of lashes, are you kidding me??? If I could only post some pictures here I would really love to, this place is a mess. So I told the girl what is she going to do about it because I’m totally not happy of what she did to my eyelashes, she said she was going to call her manager and for them to talk to me and maybe, they will let me come back to get my lashes fixed, it was 530pm on a Saturday, and she said that the spa is already closed so I had to come back on freaking Tuesday. So I waited, and I called the spa on Tuesday, I asked for the manager, they took my number and the manager called me after a few hours, she said I am welcome to come back to the spa whenever I want to to get my lashes fixed so I went there at 3 o’clock on Tuesday, so Monique again did my lashes, for two hours and guess what she didn’t do the inner sides and the outer sides a lot of my real lashes are coming out on the sides and some of my lashes got stuck on the eye pads, and she just pulled it out like it was nothing, it hurt like hell and I told her it did hurt and she just said I’m sorry like WTH!!! She doesn’t have any professionalism at all, she kept on Going out of the room multiple times for random reasons, that she’s thirsty, that she needs to check on something, like why don’t you bring your water with you so you can drink anytime you want. And Even with their so called “lash fix” my lashes wouldn’t even pass for a classic, So to all of you are planning to go there, forget about it go someplace else because you’re just wasting your time and your precious money in this horrible place. I will be posting this review on yelp and Google together with some pictures so everyone of you can see what the hell they did to my lashes.

There customer service is very poor. I’ve called several times , and even left several emails and still no one got back to me . It’s a shame because they product do work but due to poor customer service I will find another company that I will be able to trust .