Rich & Clear Skincare® Reviews | Read Customer Reviews of richandclear.com

Rich & Clear Skincare® Reviews | Read Customer Reviews of richandclear.com

Rich & Clear Skincare® reviews

195 approved reviews, newest moderated first

Tikeicia W.
Sep 9, 2024
This company is a horrible scamming…
This company is a horrible scamming company. I live in England and ordered from them in May time passed and heard nothing no updates at all to even say item was shipped. I contacted them several times no response I decided to raise a dispute with my bank who gave me a refund back, they then cancelled the order I didn’t care at that point. The company now have the cheek to dispute with my bank asking back for the money are they serious….AVOID AT EVERY COST scammers wish I could give them a minus they need to be put out of business it’s disgusting how a company can take money from someone never ship an item and then ask back for the money for an item they never sent what craziness is that!!!!!!! I am fighting this all the way they are not having my money for nothing
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Tikeicia — we completely understand your anger and frustration. You deserved better communication and better service. Rich & Clear is now under new management, and we’re working hard to resolve past issues like yours and rebuild trust. Please email us at [email protected] with your order info — we’d like the opportunity to personally look into this and make things right.
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Caterina D.
Sep 7, 2024
Scammer!!
Scammer!!! No response via phone or social media. Didn’t ship product. Stole my money
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Caterina — we’re truly sorry for your experience. Rich & Clear is now under new management, and we’re committed to fixing situations like this. Please email [email protected] with your order info — we’d really appreciate the chance to make this right.
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Angie
Sep 5, 2024
Horrible scammers!!
Horrible scammers!!! I’m reporting to any and every agency I can find. It’s companies like this that should be sued for fraud. I’ve never in my life had such a horrible experience. Looking at the reviews they should be the defendants in a class action lawsuit.
Response from Rich & Clear Skincare®Apr 19, 2025
We’re truly sorry for your experience and we understand your frustration. Rich & Clear is now under new management, and we’re fully committed to earning back your trust and doing right by our customers moving forward. If you’re willing, please reach out to [email protected] with your order details—we want to personally address your concerns and show you our dedication to real change.
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Brandi H.
Sep 5, 2024
Same as everybody else
Same as everybody else. No response to emails regarding order. Took my money and I received nothing.
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Brandi — we hear you, and we truly apologize. The company is now under new management, and we’re committed to turning things around. Please email [email protected] with your order info so we can look into this and show you we’re serious about making things right.
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Lillian P.
Aug 24, 2024
Attention all consumers!!!!
Attention all consumers!!!!! do not trust this company. This company is a scam. I placed to order on July 11. They took my money. I still have not received my order nor have they sent me my money back.
Response from Rich & Clear Skincare®Apr 19, 2025
We hear you, and we’re truly sorry for the experience you had. Rich & Clear is now under new management, and we’re focused on restoring trust by making things right with every customer. Please email [email protected] with your order info — we’d appreciate the opportunity to fix this and show you that real change is happening.
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Lorie G.
Aug 14, 2024
I'm extremely disappointed with Rich…
I'm extremely disappointed with Rich and Clear. I placed an order three months ago and still haven't received my product. I've been left in the dark with no updates or resolution. The lack of communication and reliability is unacceptable. As a customer, I expect a certain level of service and quality, especially when it comes to something as important as skincare. Unfortunately, Rich and Clear has failed to meet these basic expectations, leaving me feeling frustrated and let down. Until they improve their shipping and customer service, I would not recommend this company to anyone!!!!!!!
Response from Rich & Clear Skincare®Apr 19, 2025
We completely understand your disappointment, and you’re absolutely right — you deserved clear communication and timely service. Rich & Clear is now under new management, and we’re working hard to rebuild trust and deliver the kind of experience every customer should expect. Please reach out to [email protected] with your order info — we’d appreciate the chance to make this right for you.
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fikayo A.
Aug 4, 2024
So much potential, such a shame!
Okay so I gave this company 3 trials. Each time, my SOAPS took 2 or more months to arrive with no reasonable explanation. It did arrive but you are better off finding a more consistent brand. I always monitored their instagram comment section, as I thought mine was a peculiar situation but no! Because of everyone having the same complaints, the rich and clear team decided to restrict the comments on their posts!!! I don’t understand how much more shady a business can be. Imagine Fenty skin restricting comments, RIDICULOUS. But I guess that’s why they aren’t Fenty Skin
Response from Rich & Clear Skincare®Apr 19, 2025
Thank you for your honesty — and you’re absolutely right to call out what wasn’t okay. Delays, poor communication, and restricted feedback aren’t how a business should operate. Rich & Clear is now under new management, and we’re committed to real transparency and consistency moving forward. If you’re open to it, please reach out to [email protected] — we’d appreciate the chance to make things right and show you that change is happening.
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Jane K.
Jul 9, 2024
Lack of transparency
I placed my order 5/15 got a confirmation of the order but never heard back from them even though I sent several emails and I went on their instagram page with my complaint about the lack of communication and today after about two months I received my order in the mail all this company has to is communicate with its customers and be transparent about their orders.
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Jane — thank you for sharing your honest feedback. You’re absolutely right: communication should never have been an issue. We’re now under new management, and improving transparency and customer service is our top priority moving forward. We truly appreciate your patience, and we’re committed to doing better.
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