AC
Bad customer service
My experience started off fine, until it came time for the subscription to send me another order. I knew I didn't want another order so I went into the account and canceled the subscription within enough time, pretty much immediately. But come to find out that they charged me for another order and wouldn't help me out with a return or a refund. I know I canceled it and they told me that I never did. So, now I have an unopen box of product just sitting on my counter that I do not want. The only thing that they told me is that they could refund one bottle and that's it. I have almost $200 worth of product that I did not order and was charged for. They are making it my fault and blaming me for this.
Response from Rho NutritionSep 1, 2026
Hi there, I am so incredibly sorry for the massive frustration and stress caused by this subscription issue. Understandably, you are upset about receiving and being charged for an order you are certain you canceled. I also deeply apologize if you felt blamed or dismissed during your previous interactions with our team—that is absolutely never the experience or standard of care we want for our customers. Because we cannot see your email address or account details from this review to investigate what happened on the backend, we want to step in and make this right for you manually. Please reach out to our management team directly at [email protected] (please mention this review in your email) so we can personally review your account, guarantee your subscription is permanently canceled, and find a fair resolution for the unopened products you received. Thank you for bringing this to our attention. We truly value your feedback and appreciate the opportunity to step in and resolve this for you. Warm regards, The RHO Nutrition Team