Rho NutritionReviews of rhonutrition.com

Response from Rho NutritionOct 22, 2026

Hi Jimmy, Thank you for sharing your feedback with us. We completely understand your concern, especially with regular business travel where having packages delivered safely to a secure location like Pack & Post is essential for peace of mind. To maintain efficient delivery schedules across various regions, our logistics network partners with third-party couriers such as SpeedX. While these courier services help keep fulfillment moving quickly, we recognize that certain third-party carriers have specific delivery limitations regarding commercial drop-off points and parcel lockers. Please know that regardless of the courier assigned to transit, we always stand firmly behind our customers. If any situation ever arises with a delivery—whether a package is delayed, misplaced, or encounters an issue at your door—our team will always step in immediately to resolve it or issue a replacement so you are never left empty-handed. We have shared your feedback directly with our shipping and fulfillment team as we continuously review courier performance and routing options. If you have an upcoming order and would like us to see if alternative carrier routing is available for your address, please reach out to us directly at [email protected], and we will be happy to assist. Warm regards, The RHO nutrition Team

Response from Rho NutritionOct 22, 2026

Hi Dani, Thank you for sharing your feedback. We understand your frustration regarding the timing of your subscription renewal, and we are sorry to hear that the flavor of the creatine did not suit your preference. To ensure transparency, our system automatically sends advance reminder notifications before any subscription renewal processes so that customers have ample time to adjust, pause, or cancel their deliveries. Because our warehouse processes and dispatches orders rapidly to maintain delivery timelines, once a package is handed off to the shipping carrier, it can no longer be intercepted or recalled. Because the automated reminder was delivered and the order was completed as scheduled, we are unable to process a return or refund for this shipment. Our customer care team has also reached out directly to your email on file to confirm these account details with you. Warm regards, The RHO Nutrition Team

Response from Rho NutritionOct 19, 2026

Hi Su, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with RHO was so disappointing and that our product did not meet your expectations. We always strive to deliver exceptional wellness support through our advanced liquid liposomal formulas, but above all, we want every customer to feel heard, valued, and completely satisfied with their purchase. Because we care about your experience and want to make this right, our team will reach out directly to the email address associated with your order to resolve this fully. Please keep an eye out for our message in your inbox. Warm regards, The RHO Nutrition Team

Response from Rho NutritionOct 19, 2026

Hi Terri, Thank you for bringing this to our attention. We are deeply concerned to hear that you experienced a reaction after taking our supplements, and we are truly sorry for the distress and frustration this has caused. Your health and safety are our absolute top priority. If you have not done so already, please stop taking the supplements immediately. Because individual body chemistry can react unexpectedly to concentrated active ingredients, we strongly encourage you to consult with a healthcare professional regarding your symptoms. We also sincerely apologize for the automated survey text you received instead of direct support. That should never have happened when you reached out for help with a return, especially after having a physical reaction, and we are addressing this with our communications team. We want to make this right and ensure you receive your full $163 refund immediately. We searched our records for an account or order under "Terri Shepard" but could not locate a matching purchase. Because of this, we have submitted an official Request Information prompt directly through Trustpilot so you can privately share your details. Please reply to that Trustpilot request with your 6-digit order number or purchase email, or reach out directly to [email protected] with "Attention: Terri Shepard" in the subject line. Once we locate your order, we will document your experience for our Quality Assurance records and process your complete refund right away. Thank you for your patience while we get this resolved for you, Terri. We hope you are feeling much better and look forward to hearing from you. Warm regards, The RHO Nutrition Team

Response from Rho NutritionOct 14, 2026

Hi James, Thank you for taking the time to share your feedback. While we are glad to hear that you love our product, we are truly sorry for the frustration caused by your package being stalled in Houston and for the delay in getting a response from our team. Waiting five days on a tracking update with no clear answer is completely understandable cause for frustration, and this is definitely not the standard of service we hold ourselves to. We want to track down your shipment and fix this for you immediately. Because we couldn't locate an account or shipment matching your Trustpilot profile details, we have sent an official information request directly through Trustpilot asking for your order number and email. Please reply to that request with your details, or send an email directly to [email protected] with your 6-digit order number in the subject line. As soon as we have your information, our team will investigate the carrier delay right away or issue a priority replacement so you are not left waiting any longer. Thank you for your patience while we get this resolved for you, James. Warm regards, The RHO nutrition Team

Response from Rho NutritionOct 12, 2026

Hi Sue, Thank you for taking the time to share your feedback with us. We are truly sorry for the frustration caused by navigating our website and for the confusion surrounding your September order between NAD+ and Glutathione. We always want your experience with us to be seamless and straightforward. We are sharing your feedback regarding website usability directly with our web team to help us improve site navigation and make account management much easier moving forward. We also want to ensure your order records are completely accurate and that you have the exact product you need. Please reach out to our team at [email protected] with your order details so we can review your September shipment, clear up any mix-ups, and make sure everything is taken care of for you right away. Thank you for your patience while we get this sorted out, Sue! Warm regards, The RHO nutrition Team

Response from Rho NutritionOct 12, 2026

Hi Sheri, Thank you for bringing this to our attention, and we are deeply, sincerely sorry for the frustrating experience you've had with your DIM order. Dealing with a stuck foil seal, losing a brand-new bottle due to metal falling into the liquid, and then experiencing unexpected billing and delayed communication is completely unacceptable. This is certainly not the level of product quality or service we aim to deliver. We see that our support team is currently in direct communication with you via email to make this completely right. We are actively reviewing your account history to ensure all incorrect or duplicate charges are fully refunded, your subscription settings are updated to prevent any future automated shipments, and your bottle issue is resolved. Your safety, satisfaction, and peace of mind are top priorities for us. If you have any additional questions or updates while we finalize this for you, please reply directly to our active email thread or reach out to us anytime at [email protected]. Thank you for your patience while we work to resolve this directly with you, Sheri. Warm regards, The RHO nutrition Team