Greg
My order was messed up…
My order was messed up and spoke to customer service guy through text cause apparently Rho doesn’t have a phone like every other decent company. I should have my order fixed but of course it more money, kinda felt like bait and switch tactics. So far two of my bottles have split a crack next to the cap which if really annoying cause it leaks when pouring and probably making it get spoiled faster. Hopefully it gets better or I’m onto a different company like some of my buddies already did.
Response from Rho NutritionOct 22, 2026
Hi Greg, Thank you for sharing your feedback with us. We are truly sorry to hear about your frustrating experience, both regarding the misunderstanding about your order contents and the damaged bottles. While we currently handle support through email and text to maintain clear written records and faster response queues, we never want any interaction to feel dismissive or like a "bait and switch." When an item was not part of the original checkout order, adding it requires a separate purchase, but our team should have communicated that with much greater clarity and care. Most importantly, having bottles crack near the cap and leak is completely unacceptable. Our liquid liposomal formulas require an airtight seal to maintain peak freshness and prevent oxidation. We take packaging integrity very seriously. Our team is reaching out directly to the email address associated with your order to inspect the damage and get this resolved for you right away. Please keep an eye out for our message in your inbox. Warm regards, The RHO Nutrition Team