Rhino USAReviews of rhinousainc.com

Sent wrong item and clearly this was no big issue for them. They have the money so you can wait. No attempt to make it right either and won’t refund my money until the return I had to do due to their screw up. They don’t pay me for repackaging their screw up or waiting in line on the USPS to drop it off. Picked the slowest possible return they could with USPS ground. They need to spend less time on their stupid ads all over FB and elsewhere and figure out how to fix their issues. Reading through these reviews, clearly I’m not the only one. If I could give this less than 1 star I would. Needless to say will never order anything from them again. Too incompetent, then have an attitude instead of fixing the problem.

I ordered a tow hitch, kinetic sling and a tire repair kit end of may, End of June I Talked with their AI support email, they said everything is normal. Beggining of July talked with their AI support email, They Said they have warehouse problems but they will make sure I have my stuff… End of July, Email with AI, got transferred to a real person, warehouse problems… Today July 27th i recieved the tow hitch. No signs of the other items. This is unacceptable delays for an order!

Ordered the drop Hitch on december 27TH from Rhino USA sb Rhino China. It's now February 10th. Have emailed several times and gotten robo replies. No idea how it was shipped can only use the tracking number through some Chinese site that says it was delivered but it never showed and they have no pictures or proof of delivery. DONT ORDER THROUGH THEM ITS A SCAM!.

I ordered these straps as a Christmas present at the beginning of December. It is now January 20th and I still have not received any update of them past customs which was a week ago. I emailed the company a couple weeks ago asking why they are called rhino USA if they are shipping from China. I would not have ordered them had I known. The person or auto response didn't answer any of my questions except giving me the tracking number I already had to tell me nothing. When I asked why they were made in China when they said USA, they avoided the question completely. After seeing all the bad reviews on the retractable straps I'm a little scared to receive them and not be able to get my money back if I even ever get them. If I don't receive my items by February I am disputing the charge on my card. This is ridiculous. Even temu or wish shipped things faster from China.

100000% false advertising. They have an add for an adjustable drop hitch for $29.00 but the website has then starting and $130 and higher. Bullcrap false advertising just to get traffic to their website. Stay far away from these liars

We ordered the ratchet straps on November 28th for a Christmas gift. As of today, December 21st, the item is still being processed, and they cannot provide any estimated date it will be shipped. Unlike many companies, they do not process payment when the item ships, rather it was collected on November 28th. You’ll probably have better luck shopping elsewhere.

If i could give less than 1 i would. I ordered ratchet straps on tik tok shop nov 29th from them. Then told they were in back order til dec 16th. Still not shipped when dec 16th came. Call customer service. Was told theyre in stock now but my order was sent to Amazon , ( what the heck!) So I said it's for Christmas can i do expedite ship to me, was told dont do rush ship. The order still sits in limbo and nothing happens so finally I requested a refund from the order on tik tok shop . Still in review. This whole thing is ridiculous. Never ever will I order from this company again!!!!!

Don't buy from them. They lie to you and take your money and don't deliver. I ordered the stick for my Marine son. Got tracking info but no notice that it was delivered. Looked up tracking saw they said delivered a day early, no picture or proof, my daughter in law looked everywhere in apartment complex and could not find it. I have things delivered their all the time with no problem, they have delivery lockers. Emailed Rhino and got AI response. Called shipping company and they called the driver who did not answer them, said they would note my account. Emailed again and was told another would be shipped out and I would get tracking info soon...nothing. Called company and was told they were out of the stick but he would go look in warehouse, came back on phone said he found one and gave it to his warehouse manager with instructions it was to go to my son and verified shipping info. That was last Thursday. Still nothing. Now it's Tuesday and they won't respond to my emails except for the AI response. Not a reputable company.