Rheem Manufacturing CompanyReviews of rheem.com

I purchased a new 5-Ton 14 SEER Rheem central Air-conditioner in August of 2020. Since installation, have had two costly leaks of refrigerant that should not happen, especially in a unit that is lass than 3 years old. The current leak is/was exceptionally bad, resulting in COMPLETE loss of all refrigerant. My A/C service company discovered that the EEV part had developed a huge leak. I called Rheem Customer support as asked if they could help me cover some of the labor cost considering the unit is essentially new (less than 3 years old). They said they will not provide any assistance beyond the part, but I could have my A/C repairman contact his "Distributor Service Coordinator". No help there either! This is extremely disappointing and illustrates why, in my experience, you should stay away from Rheem products. They covered a $25 part and left me to pay the labor and refrigerant cost of over $1,100. Three weeks ago I had to add 3.5 pounds of refrigerant at a cost of over $450 before the EEV leak was discovered. On top of all of this, my A/C repairman discovered that the warranty on the compressor is only 5 years, not the industry standard 10 years. I made a costly mistake selecting a Rheem air conditioner and wish I had read reviews of this sub-par company. Based on my experience with this low quality product, I do not recommend anyone buy their A/C products. Learn from my mistake and save yourself from a similar experience.... As I Am Writing THIS, my A/C guy has been working on my unit and just discovered another small leak in the bottom section of the coil, which he showed me. While the coil is under warranty, the labor will be significant and THE PART IS UNAVAILABLE and Rheem has no estimated time when it will be available. Lovely. I am hereby completely giving up on this Rheem unit and will have a quality/durable/reliable/efficient unit installed like Trane or Carrier or Bosche. Don't try to save money by going with Rheem, I recommend staying away from Rheem based on the costly failures (and inconvenience) I've experienced AND their abject failure to take facts and circumstances into account and be fair with their customers. Don't waste your money.

Rheem also makes Richmond hot water heaters. While it claims to have 6 year warranty it's really only 2 years on parts and labor. If you used a Gold or Platinum credit card to purchase the product it extends your warranty 2 years and you can make a claim through your credit card benefit program. Also many hot water heaters have recalls due to faulty thermo couple and stores like Menards are exchanging them. What you do is buy a new one so you have the warranty and then they refund you when you return the old one is what Manager told me. Installation you are on your own. Mine failed after 26 months exactly. Hopefully this will help some people out posting this review.

Purchased Rheem Water Heater at home depo after unboxing discover the die-electric nipple on the hot side theads where damaged at the factory. The box was undamaged. We photographed the damage and Rheem agreed to send another nipple the next day they said there supply was out told us to go buy new nipples. The company was of no help, we finally took it back to home depo in exchange for another one, that was our next mistake. I had them open the top of the box and check the nipple threading it was ok. The box that the 2nd one was in appear to have no damage not a mark. After we got home we examined the Rheem water heater which had two large dents it the body, someone at their factory must have boxed it with the dents and sent it to Home Depo as the box was perfect and had no visual damage. Beware of the Rheem company.

Water heater failed within 2 years. Rheem only provides parts. Will never purchase another Rheem product.

Brand new Rheem 50ga water tank professionally installed in September of 2020. After two years of normal residential use, this product failed. Two trips from a technician and 4 days w/o hot water and the tank had to be replaced. BEWARE, after 12mos. the labor, service call, and material is on you. $400-500 of expense that no consumer should have to cover for a product 24 months old. Rheem customer service glossed over the issue and was unhelpful. So I'll be helpful for future consumers and advise them to NOT PURCHASE RHEEM PRODUCTS. Read the reviews online - hundreds of reviews with failure of their products. And they manufacture in Mexico. You have better, more reliable options domestically. Don't buy from this company. They could have made it right, they didn't.

The warranty is a lie! I bought one of the heating elements and it didn't last two days. Worthless product and even worse customer service. They clearly had no intention of replacing their defective part. DO NOT BUY RHEEM, RUUD OR RICHMOND PARTS! They are junk and the company doesn't stand by their parts.

FIRST CALL TO RHEEM WATER TANKS LEAKING PILOT OFF RHEEM LEAKING FROM WHERE ME NOT SURE MAYBE DRAIN FAUSET RHEEM WILL SEND OUT PART ME INSTALL NEW PART WATER STILL LEAKING CALL 2 WATER HEATER STILL LEAKING RHEEM SUGEST, I CALL PLUMBER GREAT I CALL PLUMMER FROM RHEEMS WEB SITE PLUMMER TANKS LEAKING CALLS RHEEM , RHEEMS WANTS VIDEO OF TANK TOP TO BOTTEM RHEEM WILL CALL BACK. 5 DAYS PASS CALL PLUMMER DID RHEEM CALL NO WILL TRY TO GET IN TOUCH NOTHING. 10 DAYS PASS NO HOT WATER TENET SAYS HE WILL SUE ME KNOW HOT WATER 10 DAYS, I BUY NEW WATER HEATER ASK FOR REFUND FROM RHEEM NO WE DID NOT AUTHORIZE I GET RID OF OLD WATER HEATER CALL RHEEM AGAIN TO DISCUSS MY REFUND ANSWER NO NOW BECAUSE I GOT RID OF OLD TANK, WE WANT IT BACK. STUPID ME I KNOW OWN 3 RHEEM WATER HEATER IN THREE PROPERTIES BOY DO I FEEL STUPID MAYBE CHINA WILL GET INTO THE MANUFACTURING OF WATER HEATERS APPROX. 15 DAYS WITHOUT HOT WATER WAY TO GO RHEEM NAME FITS

This company real name an business is making air conditioners and the name of the air conditioner that they sell an make are Friedrich's air conditioners. Do not EVER BUy one of their OVER PRICED GARBAGES AIR CONDITIONERS. It is the biggest piece of GARBAGE that you can buy. Their air conditioners are like a time bomb a ticking time bomb. It only lasts about 1 year before grenades and never works again. And when you talk to the company they tell you sorry it's out of warranty. You're stuck with it. Throw it away. That's their answer. You pay almost $500 for an air conditioner and the thing is garbage in one year. Nice profit isn't it? They stand BEHIND NOTHING in this company, if you can never get anybody to even answer the phone. This company needs a class action suit against them. They are ripping off the public royally and getting away with murder selling very very very expensive junk air conditioners that do not even last a year. I bought an air conditioner last year. A friedrich's air conditioner 8,000 BTU The thing was junk and not even a year. And this company basically told me to go jump in a river and I left numerous messages with the higher up management team that does not even respond to you about anything They need to be sued and they need a class action suit against them. Do not ever ever ever buy a friedrich's AIR CONDITIONER unless you have money to throw away because that is all you're doing. Buy an LG Frigidaire GE any other brand and you might get 3 to 4 years out of it this brand you are lucky to get 8 months out of it. These WORDS DISCRIBES THIS COMPANY. ABSOLUTELY HORRIFIC, HORRIFYING AN A COMPLETE DISGRACE OF A COMPANY. That only cares ABOUT MONEY 💰💰💰💰💰💰💰 AN ONLY MONEY 💰💰💰💰💰💰