RGK WheelchairsReviews of rgkwheelchairs.com

So used RGK before for my day chair and was so happy with service I got which also helped me in gaining my independence back with such an amazing chair. So naturally I went back to them and the same advisor jack Davey for advice on sports chair, he was prompt, very helpful with any questions I had, talked me through things that would help with my needs and what I wanted out of the chair as many of you know it's an extension of your body wether day chair or sports chair so all these things were crucial. I received my chair in speedy man or with again great service thank you jack Davey and RGK very happy

Popped into the showroom today as id broken my footrests so thought id drop in and see if i could either book in for repair or order new ones,Charlie went and got one of the engineers Scott and ir was decided thst the footplates i had on were really old and unsuitable( its a second hand Chair) i asked if theuly could uder me a new one ,a solid aluminium one,well they went even better than that,Scott tok my chair away and made me an aluminium foot plate and even painted it,all while i was sat in the showroom,needless to say i was very emotional when he bought it back to me,i honestly wasnt expecting that at all. So id like to say a huge thankyou to Scott and Charlie for caring and fixing me up,your generosity is unbelievable,and Charlie thank you for the coffee and natter,you dont know how much you cheered up this army veteran xxxx

After recently receiving my new RGK Tiga Sub 4, I can honestly say it has exceeded every expectation. The first thing that struck me was the comfort and support. From the moment I transferred into it, the chair felt natural, it encourages great posture and immediately improved how I sit and move throughout the day. That difference alone has had a real, positive effect on my overall wellbeing. The lightweight design is remarkable. The Sub 4 is incredibly easy to handle, making day-to-day life so much simpler, and it’s made a huge difference for my wife too, who now finds lifting it into the car effortless. I also want to highlight the exceptional service from Alan Mansell. His professionalism, depth of product knowledge, and openness in sharing his own lived experience as a wheelchair user made the entire process not only straightforward but genuinely reassuring. It’s rare to meet someone who combines expertise with such empathy and authenticity. In short, the Tiga Sub 4 has given me greater comfort, posture, and independence than I thought possible, and the service behind it was equally outstanding. I couldn’t be happier.

Buena compania

I recently needed remedial work on my RGK Octane Sub4, and the experience with their aftercare team was outstanding. Special thanks to Charlie and the engineering team for their professionalism and speed. Two issues were resolved: - Footplate remedial work - Sideguard width adjustment What impressed me most was their attention to detail and how quickly they understood the problems I was facing. I expected this to take days or even weeks, but they delivered immediate solutions within a few hours. The level of care and precision was exceptional. RGK’s aftercare support is second to none. If you’re considering a wheelchair, I strongly recommend RGK – not just for the product quality, but for the incredible support that comes with it.

Warning to anyone considering RGK Wheelchairs After years as a customer, I’ve had one of the worst experiences imaginable with RGK. I ordered a new Octane FX to replace my old Aluminium FX — a process that’s dragged on for over two years. The original frame has been back to RGK twice, even though they made the original one. After seven versions of the drawings, the new frame still arrived wrong. It’s now been two months since they took it back again, and there’s been no update. I’ve also been waiting two years for replacement Spinergy wheels that delaminated. Spinergy agreed they were faulty, yet I still have no replacements. Emails to Managing Director Michael Sheen and Sales & Marketing Manager Dorian Benjamin have gone unanswered — just like messages to the aftersales team. RGK’s lack of accountability and communication is unacceptable, especially when they serve the disabled community who rely on their products for independence. My advice: stay clear of this company until they learn to treat their customers with respect and responsibility.

I’m delighted with my new Octane Sub4 wheelchair. I dealt with Jack who was outstanding in the time he gave me and his attention to detail in getting every aspect of the specification for my new chair perfect. And he is a lovely person to deal with! Love it! Thank you Jack!

Picked up my new RGK Octane sub4 from RGK. Only had it a few days but I can say its the best chair I've ever owned, and I have owned quite a few. The whole process from measure to handover went very smoothly. Shout out to the staff, all very friendly and knowledgeable. Good handover by Matt, ensured the chair was A OK, and explained how to adjust various parameters. Great experience.