RGK WheelchairsReviews of rgkwheelchairs.com

Unfortunately my experience with this company has been very negative- I have been given a product that is not fit for purpose- and my situation has led to a training need being addressed. I don’t feel as a former occupational therapist that my product was well prescribed and I have spent a lot of time and money. I continue to address ongoing problems directly with a different provider as I have no faith in this company and would never deal with them again.

RGK wheelchairs has the worst customer service possible. I rarely write reviews but they are very consistent in very poor customer service. The wheelchair are very expensive and overpriced. Nevertheless the wheelchairs are good which you would expect at £10000 it cost me. Under no circumstances buy items that are not RGK. For, example, I had the misfortune of buying a Tri-ride from them. Very slow delivery. When it had a problem a couple of years ago after buying it, It took them several months to collect with multiple times that I had to wait for the courier that did not turn up. They then spend many months before they repaired it. When it arrived and was not working they tried to blame the battery for not working and are currently trying to get me to buy a new battery. The battery is working and fully charged. Avoid if you can.

Every interaction with them is terrible. They measured my wheelchair wrong, they sent me the wrong items, they got my address wrong...

Their driver reversed into my car on the day I am due to part ex it. The driver drove off without stopping even though I could see him looking at me trying to flag him down. Luckily I had it on CCTV and reported it to the company. Their response was to ask me to get quotes for the repairs and ask for MY insurance details. Just be wary of the not so honest van driver when he’s down your street!!

Warning to anyone considering RGK Wheelchairs After years as a customer, I’ve had one of the worst experiences imaginable with RGK. I ordered a new Octane FX to replace my old Aluminium FX — a process that’s dragged on for over two years. The original frame has been back to RGK twice, even though they made the original one. After seven versions of the drawings, the new frame still arrived wrong. It’s now been two months since they took it back again, and there’s been no update. I’ve also been waiting two years for replacement Spinergy wheels that delaminated. Spinergy agreed they were faulty, yet I still have no replacements. Emails to Managing Director Michael Sheen and Sales & Marketing Manager Dorian Benjamin have gone unanswered — just like messages to the aftersales team. RGK’s lack of accountability and communication is unacceptable, especially when they serve the disabled community who rely on their products for independence. My advice: stay clear of this company until they learn to treat their customers with respect and responsibility.

Looking to purchase a new wheelchair, I thought I would give RGK a try as I had heard good things about them both as a company and for the quality of their chairs; big mistake! I was initially visited by a rep, himself a wheelchair user, to discuss my options and to take measurements and decided that an Octane chair would suit my requirements. When the chair arrived a few months later, unfortunately the back of the chair was 2” higher than measured and made it extremely uncomfortable to sit in. I contacted the rep and was assured that it would be collected the next day, adjusted and returned to me within a few days which was great as I had a holiday booked and was hoping to have my new chair in time. Nobody turned up and there was no contact from RGK. I chased this up and was assured that it would be looked into. On returning from my holiday I had still heard nothing and so contacted customer care to find out what was going on. They eventually returned my email apologised for the delay and said that they would send a box for the chair to be returned. When this arrived the chair did not fit! More emails and the correct size box did arrive and the chair was returned for adjustment. Despite the apologies and promises that I would be kept informed, the only contact I had was from TNT telling me that a delivery was on its way; nothing from customer services. The chair had been correctly adjusted, but the same upholstery put on so the chair back was in fact the same size as before! Another email to customer service and a new back was promised. Again, no contact from customer service, but the back did arrive and finally after 167 days I had a useable chair. These chairs are not cheap and the least you can expect is that simple measurements are adhered to and that customer service actually provide some sort of service. I requested some form of compensation for the delay and was offered £200 store credit! This was obviously refused as I no longer wish to do business with RGK after the abysmal service I received and what could I buy for £200 from a wheelchair provider? Overall the experience was amateurish at best, bordering on incompetent. Basic measurements weren’t adhered to, communication was nonexistent, customer service was worse than useless and their pathetic offer of compensation was insulting. I will certainly never deal with them again and would advise others to think hard before ordering from such an incompetent company.

Even though the quality of their sport wheelchairs is typically good. Their local support in the country that we bought an RGK wheelchair (Turkey) is essentially nonexistent. We had our wheelchair damaged during a flight. We needed a declaration of the damage from RGK to go through the paperwork and deal with the airline insurance. We have never received any support as their support member in Turkey was unavailable. We have been trying for several months (from 7 Feb 2024) and still no support is provided.

Poor service. Many errors in the order confirmation. Endless waiting time for delivery (7 months) Parts were incorrectly assembled/welded. Redelivery of parts incorrect again. Customer service does not respond. They don't seem to care. Never again!