Revel SystemsReviews of revelsystems.com

Starts with the salesmen ,Who I will refer to as Revels used car salesmen. Promise you that every concern you have can work with this system, when in fact it all is a LIE . Every question , oh not a problem it does that, I now have read tons of reviews I believe all the 5 stars are done by the sales department to pull the unbelievably poor customer service reviews up. If my company or any small company did business like Revel does we would be out of business and with Revel sucking the money out of my bank account at the rate that they are I will lucky to be in business for the year I signed their contract for. So many problems that they assigned me a person " Liaison" so their would no longer be any documents OR problem tickets to go back on. I ask in the first conversation with her to send me the procedure for writing an order/ invoice so it will remain open until a customer picks up the merchandise that was a week ago. Oh did I mention that is only 1 of 6 times I have asked for that in the course of 6 month and still not one correct response. I did get two responses both incorrect and both different. I called about Purchase Orders , why if I order 2 and 1 comes in I can change the the receiving quantity 1 but if I order 2 and 0 come in I can not just change the receiving quantity to 0? Every time I call the help desk I get tier 1 and after 10 to 20 minutes with them I hear I need to transfer you to tier 2 then I get we will look in to that , but no answer. In 6 months time there have been more problems then solutions. Of course I should have done my home work on Revel before I signed the contract , then I would have known this system is for a food court restaurants or a clothing store, NOT A LIGHTING SHOWROOM / STORE. BIG BIG WAIST OF MONEY AND NO WAY TO GET IT BACK. But what I can do is make sure I post my review on one site a day until everybody knows about the POOR customer service and the LIES to get you to purchase their useless Revel POS system. I could go on but I have other sites to post on. And please do not send me an empty " I'm sorry for your bad experience or your frustration" because it has went beyond that already, I have seen that on all of your replies to the 1/3 on your customers who write a poor review. Think about that 3 out of 10 customer are saying the same thing about your company Revel. Date 03/22/17 update Apparently the changes did not fix the problem. I will explain, a customer ordered 2 mirror to the tune of $1100.00 . They will be choosing one of them for their hotel chain , which equates to about a $10,000 .00 profit for my company. But this system that I was sold did not generate a Product Inventory Reorder Notification for these items ,but it did tell me to order items that I already have on a PO. This is not the first time it has told me to order something I did not need, last time it was a $3,000.00 chandelier that no one had ever placed on an order or an invoice. So, NO the problems with Revels system are not getting resolved. There is a 3 hour difference between my location and Jamie so as nice as she is there is to much delay between problem and solution if there is ever a solution at all. I find it very hard to understand most of the people that answer the customer support lines. The last young lady that I spoke with wanted to do a factor reset on the system which I am sure would have dump all my open orders and invoices. Now 7 months into the Revel system and I still have to personal go through every order every day to make sure what ever needs to be ordered get ordered. Now I find out there is no way to see who I sold an item to unless I go through every order , Does Revel even have an idea of what there doing???? I am even more disgusted with this system today than before. Revel is being paid every month for a system that is not correct as of yet and I feel they do not care if it ever works the way I was told it would work, as long as they get their money every month they are happy. This is the response I got from the customer support team: Jamie Lee (Revel Systems) Mar 22, 9:38 AM PDT Hello Pat, Thank you for writing in regarding an issue you are having with the system not generating reports. My team and I are happy to help with more information. I have not heard of this issue before so we will need to delve in to the issue to get to the root so this does not occur going forward. As there have been legal threats, I, nor anyone on my team will be able to work with you given the event that you would like to proceed with this route. Please let me know how you would like to proceed. Jamie Lee Client Relations Specialist Revel Systems | The iPad Point of Sale Solution Got Questions? Need Answers?

I found Revel to be very helpful when assisting me and my employees on the Revel System. They always inquire if the problem has been solved and if there is any other way they can help. I find this helpful especially when additional questions come up. This shows great service and that the organization cares about my service.

I love this robust POS! It is perfect for all of my current restaurant needs as well as for potential growth in my business. Customer service is great and responds quickly - always eager to help and ensures that my questions are answered. Pricing is a little higher than competitors but certainly worth it!

The entire setup experience from programming the database to going live was very intuitive and seamless. The support from the customer service team has been tremendous. They are always patient and stay with us until the issues are resolved to our satisfaction.

A very reliable system. Easy to manage multiple sites. The support desk is helpful and quick

After reviewing several POS systems Revel by far was the easiest to use. After quick setup without any assistance we have only made two calls to technical support and the issues were quickly resolved.

Revel POS has provided us a revolutionary new way of running our business. It streamlines our checkout process and fully integrates with our financial booking system.

The Revel Team has been exceptionally great to get Manhattan Center up and running with a large scale deployment of Revel System. From our sales rep Josh Albert, to On-Site Manager Rob Giraldi, and the many tech support including Alexandria E, every single one of them has been instrumental every step of the way to not only getting Manhattan Center working well with the Revel System, and also often enough provide us with 120% support on every single difficulties we faced with getting on board. We at Manhattan Center are very Thankful with the Revel Team, and highly recommends Revel to any business that require client friendly POS system! Again so many Thanks from all of us at Manhattan Center!