Revel SystemsReviews of revelsystems.com

Great company.

The service is pretty intuitive, and the software easy to work with, but for the QSR it isn't as tailor-made as one would like (though probably shouldn't expect). This is likely best for non-franchise systems or businesses, but it can be adjusted to at least do the minimum and a little more. Also, there is some effort to micro-transaction the customer for added features (like access to an app), but overall the sales team is polite and not pushy. Support is actually very helpful (not US-based, if that matters), and they are also very intuitive with problems.

Incredible customer support. Had some hiccups with purchasing the system. Not full disclosure on pricing. Anytime a concern has come up since installing the problems have been corrected. Very pleased with the support.

Smooth Experience! Revel has enabled our high sales year round Dairy Queen Treat location to operate with ease. Customers are wowed that we run the POS off an i-pad. Staff adjust to it super quick. We also use it for the payroll which is a must. Backend has a user friendly eye appealing interface, easy to navigate & change anything. Any infrequent issues are easily solved with a phone call to the 24/7 tech support. Thanks Shawn.C

Making business easier and more fun!!!

To begin, I signed a contract knowingly, and this is not a reflection of that contract. It is more about how they have handled contacting me both in selling me and in my recent inquire into 1. Billing and 2. My hopes of pausing the contract. When I contacted them, the rep was easy to understand and seemed helpful enough to get my message to the right department(s). He told me billing would email separately from customer relations to address each issue. The next day I got an email, saying you signed a contract and we can't help you. No mention of my billing question at all. Just a no we can't help. Again my issue isn't with the contract, I signed it knowingly and have my own reason to attempt to pause it. My issue is from the contact back. No phone call, no attempt to solve the more important issue(billing), no customer relations, just a single sentence email. I feel like they see me as one thing now, $. Nothing else. Is that business, yes. Is that this world, seems to be. I wish the customer support was as friendly and willing to contact as the sales men. TL;DR Lack of customer support, poor contact skills. Edit; After reply from revel. Still no mention or attempt to look into my bigger issue, which is billing. As in I need to pay a bill and I can't talk to any body about it. A simple phone call would be awesome.

I love the way I can keep track of stock with this system. And the integrated scales.

Honestly I really like the system although there are few things that could make it more user friendly 😊