Revel SystemsReviews of revelsystems.com

So the Revel System is by far one of the best systems that we have decided to buy, but it comes with problems. The system is extremely complex, and takes weeks to months to get everything in order, programmed, and set up the way we wanted it. This system is not for amateurs or small businesses with just food or drinks. It's capable of so much more. The system is also not cheap. For 11 stations, we had to spend about 20K. There are issues with reconciling daily with reports and credit cards. There are issues with the orders syncing exactly, but usually reconciles at the end of the month. There are lots of incredible features that truly make your life easier once everything is in place, but you have to have a TON of patience with this system. Tech support is pretty good, and they can usually fix things immediately or make changes as you need them. Without their support, Revel would not be usable. The pluses, is that the system really doesn't go down, and can still take transactions if internet goes down. Everything is stored in a cloud, so that is also a huge bonus. ONE HUGE WARNING: The mobile order takers are great in theory, but they are complete crap. Not the ipads themselves, but the connected card swipers. We have had nothing but problems with them since they have arrived, and they expect for you to pay for them to be shipped back to be fixed or to send new ones. DONT GET THE MOBILE ORDER TAKERS. We have had different people tell us different things, and if their equipment isn't working properly, it should not be the clients issue to pay for new equipment to exchange. There is no question that there is great value in this product, but it still needs some kinks worked out.

Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful. Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet). Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to re set me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later. This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right? Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from Tyrel that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind Tyrel didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit. I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation. I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a $3000+ system in the storage room and going to another platform.

Was sold a lie on what the system could do, customer service is shocking.

We have been using the Revel System for just over a year. We really like the ease of use of the system. To be able to customize products and make changes pretty instantly is so convenient. On the times we have run into an issue (whether we caused it or was a revel issue) support has been great helping us get the issue fixed and back up and running. Would definitely recommend this system.

Since we started using Revel Systems in our Establishment we have full control of everything. The variety of solutions you can install in your POS is incredible, we can now know what is happening every moment anywhere. Also the support team is very effective I had an answer to every issue I had installing the POS.

Revel was terrific with on-boarding, and gave us a good deal of personal attention. Occasionally, when we need tech support, now that we're up and running, the responses seem rather "cookie cutter," and sometimes they don't solve the problem. Would be good to give a "refresher" one-hour call option after using the system for 6 months or so, for those who would like it (during on-boarding, so much info was coming our way, we couldn't digest it all)

BEST POS system👍🏼

Revel has always provided great tech services when I needed to call. Thanks!