Sharon
The light could not be attached to my…
The light could not be attached to my easel. I called and asked for help but no one ever called me back.
Response from ReveliteJun 11, 2018
Hi Sharon. We are extremely sorry for the customer experience that you had. We pride ourselves on being accountable and responsive to customers when they reach out to us. We just searched for any correspondence regarding your order to determine the root of this communication breakdown and cannot find anything regarding your call about not being able to correctly mount your light. If you would like to speak with one of our engineers to figure out a mounting solution we suggest sending a photo of your easel to [email protected] so we can brainstorm a solution before we connect. We would also be happy offer you a refund if your light is still in sellable condition. Thank you, Bret Englander Director of Sales and Marketing.



