Amministrazione L.
They are very unfair
They are very unfair, guys, similar to a scam. I subscribed to the service because I thought it was interesting. I did not have time to test and work on it and I went on working on my own strategies directly on Meta. Not only they billed me for (NOT) using the service, but they were pretending to get a very expensive extra fee for my spending done OUT of the platform and without using it either one single time !!! I lost 200 USD for doing nothing. A very bad way to engage clients.
Response from Bïrch (ex. Revealbot)Dec 22, 2023
Hi there! Thank you for sharing your feedback with us. We want to make sure that we address your concerns and put your mind at ease by letting you know that we have already processed a refund for the overage charges, as per your request. We understand that you may have left your review before receiving the refund, which is totally understandable. We also want to remind you that our billing policy is clearly outlined in the Terms Conditions of Service that you agreed to when creating your Revealbot account. You can also find this information on our website. So the overages refund was granted as a special exception for you. We take our policies very seriously and our Community Care team always follows them diligently to provide the best possible service for all of our users. If you have any other questions, please don't hesitate to reach out to our team - we are always happy to assist you in any way we can!