Bïrch (ex. Revealbot)Reviews of revealbot.com

Response from Bïrch (ex. Revealbot)Jan 19, 2026

Hi James, we’re really sorry you had a frustrating experience. To clarify what happened: during the billing period (Oct 18–Nov 18), your connected ad accounts spent over $51,000, while your plan limit was $10,000. That triggered $516.30 in overage charges. These charges are outlined in our Billing page and in the terms you agreed to when signing up. We know this is not the outcome you expected, and we’re sorry for the inconvenience. The overage system is designed to keep accounts active rather than pausing them, but you always have control to disconnect ad accounts or upgrade plans to avoid this. We appreciate you sharing your experience. If you’d like to share any additional feedback, we’d be grateful to hear it at [email protected].

Response from Bïrch (ex. Revealbot)Apr 29, 2025

Thanks so much for sharing your thoughts 🙌🏻 Bïrch is designed to help teams save time and stay on top of performance, especially when managing lots of campaigns. Since we work through platform APIs, some features (like creating messaging ads) aren’t available simply because Meta doesn’t yet support them in their API. We understand Bïrch may not be the perfect fit for every market, but many users see strong value in the time saved, results improved, and decisions made easier. On pricing, we benchmark against the impact we bring to businesses at scale, but your feedback is truly appreciated and helps us keep improving 🫶🏼

Response from Bïrch (ex. Revealbot)Sep 24, 2024

Hey there, thanks for taking the time to leave your feedback! First of all, we sincerely apologize that you are feeling this way and that your experience did not meet your expectations. We have checked your requests and have not been able to find any bug reports submitted by you. We would greatly appreciate it if you could report any bugs you come across to our team at [email protected] - we are always here to help! It seems like you have submitted 2 support tickets and our team has been quick to respond, addressing all of your questions within just 5 minutes each time. We have thoroughly reviewed each question you have asked and made sure to provide a thorough response. If you have any additional inquiries, please don't hesitate to reach out to us. We understand that troubleshooting can be a daunting task, and we want to ensure that you have all the necessary resources at your disposal. That's why we have a comprehensive section in our Help Center that is readily available to all our users. You can easily access it here: https://help.revealbot.com/en/collections/1988144-troubleshooting. Furthermore, we are always happy to share helpful articles with our users upon request, making it easier to find all the answers needed. Please know that we are always here to lend a helping hand in any way we can! And just a friendly reminder: our main platforms at Revealbot include TikTok, Meta, Snapchat, and Google. Youtube is not in the list of our main integrations. However, here are still some features available for it: https://help.revealbot.com/en/articles/3433439-what-is-youtube-integration-for. We value your input and are constantly striving to enhance the Revealbot experience. If you have any additional feedback, we would love to hear it! Please feel free to send it our way at [email protected]

Response from Bïrch (ex. Revealbot)Dec 22, 2023

Hi there! Thank you for sharing your feedback with us. We want to make sure that we address your concerns and put your mind at ease by letting you know that we have already processed a refund for the overage charges, as per your request. We understand that you may have left your review before receiving the refund, which is totally understandable. We also want to remind you that our billing policy is clearly outlined in the Terms Conditions of Service that you agreed to when creating your Revealbot account. You can also find this information on our website. So the overages refund was granted as a special exception for you. We take our policies very seriously and our Community Care team always follows them diligently to provide the best possible service for all of our users. If you have any other questions, please don't hesitate to reach out to our team - we are always happy to assist you in any way we can!

Response from Bïrch (ex. Revealbot)Jun 16, 2023

Hello Jan! Thanks for your review. We are very sorry that you felt this way about the tool. Annual subscriptions generally come at a discounted price, and they imply that a user purchases a service for an entire year upfront. All the billing policies and term&conditions are presented at signup and posted on our website. Our support team follows these terms to the letter to ensure high quality service for all users. The team will be happy to assist with any questions you might have!