François
Disappointed by the lack of reliability…
Disappointed by the lack of reliability and support We've been using Birch to streamline our ad launches, but unfortunately the tool has been buggy and unreliable. Last Friday, due to yet another malfunction, my assistant couldn’t launch the creatives as planned — I had to spend over four hours doing it manually myself. This defeats the purpose of using a premium service like Birch. For a platform positioned as high-end, we expect professionalism, consistency, and robust support. Instead, the only compensation offered was a 10% discount — a token gesture that doesn’t begin to cover the time lost or the operational issues it caused in my business. Really disappointed. I hope they take these issues seriously moving forward.
Response from Bïrch (ex. Revealbot)Jul 23, 2025
Hi François, thank you for your honest feedback, we're truly sorry for the inconvenience caused. The issue you experienced was due to a publishing bug that temporarily affected campaign launches via Bïrch. While it didn’t result in any direct cost or performance losses, we understand it caused a frustrating manual workaround during those few hours. However, it is important to note that our engineering team fixed the issue within four hours - outside their regular hours - to minimize disruption. We also want to clarify that a 20% discount was applied, not 10%, as a gesture of goodwill. We take your concerns seriously and want to reassure you that reliability and strong support are - and will remain - top priorities for our team.