RetrosnapReviews of retrosnap.com

SCAM! The website has disappeared! All the good reviews have also disappeared! The tracking never has updated. I've received emails responding to my questions stating that my order was in customs. However there is no way to confirm this and now the website it gone entirely!!

I'm now two kids without the presents I promised them I keep asking for a refund and I get nothing, please don't order from these people they lie

I ordered two RetroSnap Play consoles on the 6th December, paying extra for express delivery. It is now Christmas Eve and I haven't received them. The 'Shop' tracking app RetroSnap provided the link to hasn't updated and the only contact I've had are generic emails, telling me that it's a busy time for the courier. I can't comment on the quality of the product, but looking at other reviews complaining about delivery issues - I wouldn't recommend buying from RetroSnap. I've cancelled the order and will raise an issue with my bank.

Ordered beginning of December for Xmas gifts. Company lied by saying 2 weeks ago that order was shipped & in country & they were waiting on UK courier to update their dispatch info. I contacted UK courier & they said they were still awaiting shipment from retailer. Then yesterday I got an email from retailer telling me not to dispute payment otherwise this would further delay my order. Total scam. I’m furious. I’ve now raised a dispute with my bank on this payment. I suggest all other customers do the same tbh!

This morning instead of owning their mistakes. I get more excuses. (Overselling , making excuses for poor business practices, etc.. Had I been notified of the delay it would have at least acknowledged the problem. All they had to do was own up and refund the $2.99 they got by misleading me. Why do I want to pay more for a product that won't arrive for another 3 to 6 weeks.... Maybe.

Other reviews are spot on. I ordered over a month ago, still nothing but vague "its been sent but we can't say when you will get it" sort of responses. Wish I had read here first. Still get spammed at least twice a day with new offers for products that I will never order based on this disappointing experience.

Scam. I ordered 20 days ago with a shipping guarantee of 4 days and no one answers the customer service email. They have thousands of fake customer reviews to make it look legit but they are not authentic. Do not order from this company!!!

This is a scam- as with other reviews please don’t order from this company! There is no sign of my order and it says shipped from China but has not arrived. No response to emails. Not an ethical or sustainable company and probably not a real company altogether. I am going to report it to my bank in the hope that I’ll get my money back. Really stressful before Christmas.