RetrosnapReviews of retrosnap.com

No option for no stars. Ordered a hand held console, targeting people buying for Christmas gifts. Purchased on 1st December. Told there was a problem with shipping. December 24th and multiple grumpy emails from me later I get little response other than a generic copy and paste email. In the end I raised a dispute with the bank, they promised 4-10 days delivery, the good cost £66 - this was a big spend for me. I would not use this company. I have since found out they are a drop ship company, the products they sell can be found on cheaper more reliable alternative sites such as Ali express. All in all - DO NOT fall for the fancy advertising. No delivery time scale fulfilled as promised,no goods, refused refund, poor customer service extremely bad and a total scam. Do contact your bank if this has happened to you and use pay pal or credit cards to be safe.

It takes forever to receive your retro snap console Christmas item it's december 29 still have not received it I would rate you 0 stars now they won't answer it's jan 10th still waiting supposed to be delivered today but I do believe it is a scam Do Not Order Or waste Your time buy American made

This place is running a scam. I wasn’t aware until afterwards unfortunately. I was Black Friday shopping for my family and came across this online. I thought it would be a cool gift for my littles and it said it would ship in 3-5 days. I figured I was getting an amazing deal!!! SHEIN has these same consoles for $3.00 and Walmart has them for $10.00. I would have been none the lesser had I actually received the product!!! But here it is 34 days later and the order hasn’t even left China (says it ships from the states). Oh, and about that, the address listed on their website isn’t even a place that exists. I’ve called an emailed and after I disputed the charges with my credit card company they finally reached out asking me to remove the dispute and that my items were sent and gave me a link that shows my items are literally still in the same place they were a month ago. China, and not having moved an inch.

Paid for express shipping a month before Christmas to “guarantee” before Christmas delivery. It’s now the 28th and we still have yet to receive it. Customer support while responsive provides poor resolution

I placed an order with TheRetroSnap on December 9 and paid extra for expedited processing and “guaranteed” 4–9 day shipping. The order was later marked as shipped and a tracking number was provided, but the tracking page shows no movement. After more than a week with no delivery progress, I contacted the company multiple times and requested cancellation and a refund due to non-fulfillment. I later found numerous other consumer complaints describing the same issue: orders marked as shipped with inactive or nonfunctional tracking. On December 28, the company refused to cancel my order, stating that the warehouse had already processed the shipment, despite the guaranteed delivery window having passed, and no proof that the item was actually in transit. There are also widespread reports that these products are dropshipped from China, despite the company listing U.S. and U.K. business addresses. This was not clearly disclosed at purchase and directly affects delivery expectations. Based on my experience, I would caution others to be very careful and not rely on the advertised shipping guarantees.

Ordered on the 5th, said 3-9 days max and it would be on time for Christmas, ThEIR WEBSITE SPECIFICALLY SAID THIS!! It just now shipped from China on the 27th. Completely unacceptable. Will not being ordering anything from this company again.

If I could do 0 I would also. Ordered the game on 29th November and yet to appear. Keep being told there’s issues at customs. Now the website has removed the gameboys.

If I could give no stars I would, I ordered 2 consoles on the 3rd December I was told was express 3-7 day delivery and I am still waiting to receive these items. It is now 27th December and Christmas Day has gone and the consoles never came. Emailed repeated times and was promised they would arrive . All tracking states has been received but awaiting items . So frustrating as when I checked reviews they were good and now all disappeared .