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Retainers Direct (retainersdirect.com) has 1,098 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Amy A.
Retainers Direct went above and beyond for my daughters retainer. Their customer service is superb and their retainers are of the highest quality. I would highly recommend trying them out if you are in the process of getting a retainer through regular means.
Amber M.
The process from beginning to end took way too long. Over 6 weeks after I sent in my impressions and by that time my teeth had shifted. Th retainer itself is flimsy and does not feel snug at all. Not impressed.
Katie M.
My retainers came out better than I expected and fit perfectly. I am so satisfied with the quality of the retainers and how well the customer service treated me when I had questions. If you need retainers that are on budget and are high quality then really consider using Retainers Direct you won't be disappointed at all.
NOEMI COLE - CLUFF - L.
What can you say? It's own by JEFFREY CLUFF III the best!
ash
Please don’t use this company! I cannot speak on quality of the retainer itself because well we’ve still never received them! We received the impression kit quickly but don’t assume they prioritize the turnaround time. And if you think for one minute you’re gonna contact customer service; think again because they answer their phones apparently like once a month. It took me 3 weeks to get someone to answer at the number they provide. Furthermore, It’s nothing like you’d expect when calling a business. There’s no recording with options it just rings and rings like you’re calling a house and then a voicemail picks up and it says nothing more than “Thanks for calling. Leave a message after the beep.” There’s absolutely no identifiable information on the recording to even let you know it’s actually a “business”. Just for some background information we received our impression kit on November 20th and mailed it back on November 21st. Also, there’s no way to look online if or when they received it, what the status is, or any kind of information for your order other than your original order for the impressions. I received an email on December 7 stating “We received your impressions and are currently in the process of crafting your custom retainers. Our typical turnaround time is around 7-10 days. We're currently on track and expect to complete your retainers within this timeframe.” I started trying to contact someone regarding the actual status of our order the on December 11 because I’m certain it didn’t take 16 days for them to receive the impressions. I left message after message on the “voicemail”, sent numerous emails and just FINALLY had someone answer the phone on January 2nd! The gentleman looked up my order and told me the retainers were done and shipping that day and I would receive tracking information that day via email. Well guess what….it’s January 5th and I’ve never received an email nor been able to get ahold of anyone at that number again. I honestly don’t understand how they haven’t been shut down! So here I am almost 7 weeks later and my daughters teeth have began to shift because I thought I was gonna save 700 by using them vs going through her actual orthodontist. We now have an appointment with her orthodontist and I’m uncertain what the outcome will be but I am certain that I didn’t save any money. While I can’t blame them for my daughter losing her retainers I do blame them for promising a service and not providing it in a timely manner or well at all for us at this point. Do yourself a favor, if you’re replacing retainers that are preventing teeth from shifting, go to the orthodontist, use another business, DO NOT utilize this company!
Eileen O.
I am very pleased with my new retainers from Retainer's Direct. It was very easy to order and get my teeth impressions for upper and lower retainers. I received an email indicating that my impressions were received and that my new retainers were been manufactured. Again, was notified when my new retainers were mailed, my retainers arrived four days later via priority mail. I am very happy with the quality and fit of my retainers, excellent customer service strongly reccomend.
Pamela
I was skeptical at first to order a retainer online, but I am more than happy that I did. My retainer arrived with a very sturdy compact case, and when I put the retainer on I was amazed with the perfect fit, comfort, and quality. Last night was the first night I slept with it and it didn’t irritate the roof of my mouth or gums around my teeth so I slept well. A shout out to customer service,,, amazing team.They answered all my emails in a timely fashion, and kept me updated concerning my order. In todays world, customer service seems to be missing but not with Retainers Direct. I know now I will be ordering a back up pair.
Darby E.
I bought my retainer kit after Thanksgiving. I waited till Dec 14th to reach because I hadn't heard anything. They said they were working on the fabrication and would anticipate it to be ready for dispatch in 5-10 days. Then I reached out on the 19th and was told due to an incease of demand there would be a delay but the retainer was in fabrication mode so they should be out beginning of next week. So I waited until Jan 1st and said I want a refund. To which he said sorry for the inconvenience we issued a refund. But they keep the $20 for there shipping and supplies even thou my item wasn't fullfilled. So I wasted a month and a half and $20 on this company would not recommend to anybody. Ended up going to the orthodontist made in the office same day.
