ResyReviews of resy.com

I just reset my password six times, yee haw, it let me in. I filled out the information for the reservation and nothing happens. I've done this six times. Useless.

pathetically bad....entered number from text they sent me...and repeatedly the system responded either "wrong email address" or "that didnt work"....this service is atrocious..it repels customers...i will avoid any restaurants that use it from now on...i wasted 25mins and still didnt get the reservation

I cancelled a reservation and Resy facilitated the restaurant making a new reservation in my name at 4:58 which is 2 minutes before the 5 pm cancellation time. (which would have been OK if they effectively notified us and asked for our confirmation). The first we received notification of the reservation was the next day 20 minutes before the reservation and we could not get there so were charged as a no show. Something is very wrong with their business process and I would think twice before using them. They may use the AMEX name but their customer service is Not AMEX quality,

I give Resy 1 star because I cannot give it -O- America Express should be better than this. I have stopped going to any restaurant that uses Resy.

First off Resy does not have an app for android users so you have to log into the desktop app if you want to make a reservation. Only apple users have that luxury. In terms or making a reservation, as an Amex platinum card member I tried to take advantage of the Centurion Lounge at the US Open available through Resy. I was on the website at 10 AM sharp to make a reservation for that day. I could see the times available but when I clicked on any of the times they were no longer available by the time I got to the final page. I'm pretty sure the issue was not having an apple phone. Understanding reservations at the Centurion Lounge are limited it is absolutely ridiculous that I tried 2 days in a row only to get the same error message everytime until 60 seconds later when no reservations were available anymore. Although this is supposed to be a perk you have access to as an amex platinum member I can never take advantage of it. It's absolutely useless and I wish Amex would not partner with Resy anymore.

Awful technology. Let’s you add a reservation and then hit a confirm button only to be told it’s no longer available. Terrible, terrible experience over and over again

Me: Now we, my Lower and I , WIL GOTO SMALL COURT AND YOU WOULD BE CHARGE FOR $5000! SOUNDS NICE TO ME! DON'T YOU THINK SO?! Chad: It’s spelt LAWYER not lower Me: Here you come again ! Harassment Case! Good for me ! Terrible for you! Try one more time! I am enjoying putting you DOWN

Terrible customer support