ResyReviews of resy.com

I attempted to book a reservation using Resy, and I had the day/time pulled up and was set to book it. A screen came up asking me to log in, so I tried to. It said my password was wrong, so I had to reset it. I went their their annoying loops of trying to create a new one, and by the time I did that, the reservation was no longer available. Why would they release my spot? Aggravating.

I echo the experience of many here who can't log in because the Resy app doesn't recognize phone number, then when using email says you can't create an account because one already exists! As serious and frustrating is their "wait list" for hard-to-get reservations, which they define as "first-come-first-served" but in reality is a free-for-all. In other words there is no order to their list; you may have put yourself on the list 2 days ago but the person who has been on for 2 minutes gets the same email notification as you if a table becomes available, meaning you not only have to be staring at your phone but then faster than anybody else when the notification comes in. Similar to an AM-radio promotion ("first caller gets a free ticket to ..") but we're talking here about actual customers and how they are treated. C'mon Resy, you could design a real "first-come-first-served" system. Yes it will be a little harder, but ultimately more sane and more humane.

Appealing - booked a different restaurant instead.Useless system.

Still no Android app and not allowing more than one reservation, despite being hours apart, Resy continues to prove why Tock and open table are superior platforms.

Shambles of a brand. The disconnect between resy and the restauraunts is unreal. Pointing the finger at each other and not taking the blame for a mistake that either one of them needs to take responsibility for. Try to go direct to venues if you can

App sporadically does not recognize me, and then goes into a loop when I try to login. Has been happening over and over again for some time. Why don't they fix it?

The service is unusable. I tried multiple times to log in with my phone number, and it kept saying I was someone else. I tried to “create a new account” with my email, but it wouldn’t let me because I already have an account. The result is that I couldn’t make a reservation because it didn’t recognize the existing account I already have. It’s frankly BS you need an account to make a reservation on Resy anyways. A middle schooler could design a more functional website.

Absolutely the worst reservation system ever. Cumbersome, unbelievably duplicative, and endless forms. OpenTable is so superior in all aspects.