Travis A.
DO NOT USE THIS COMPANY!! THIEFS!!!!!
DO NOT USE THIS COMPANY. I hired them to do the Indeed profile and application process. I was very clear in what I wanted for applications and based on my resume the industries I wanted them to apply to. This company applied to only 8 out of the 10 AND EVERY SINGLE one had requirements I did not meet. Example: I do not have a PMP certification, but yet they applied me to places REQUIRING this. They also input skills in my indeed profile I never stated I ever had. I requested a refund, and they strongly refused, even after all the evidence I provided. If you want to burn your money, take it in your back yard and light, it on fire instead of giving it to them! REPLY TO THEIR REPLY: 1) Communication of the 3-7 business days came only after I engaged in a conversation with them a few days after my order. Let me put the timeline into place. I ordered the service on a Thursday and was told I would hear from someone within 48 hours who would reach out with questions to answer via email. I waited 72 hours (Monday) and did not hear from anyone. Therefore, I WAS THE ONE who had to reach out to them and received a status to which they told me 3-7 business days. Yes, I was a little impatient because I was given the perspective of a different timeline. I was willing to wait until Friday (8 business days). I waited until Friday, had nothing and AGAIN I HAD TO REACH OUT TO THEM. I asked when this would be done and they had a different timeline recorded although the order was ordered on a Thursday, so the countdown started then. Finally late Friday I received the questionnaire and then Monday (9th business day) to which they quickly "finished" the service. Again, the order date doesn't lie, and I was fine with it taking a little longer for quality. 2) The "hours" they claim they answered my questions is completely false. Yes, I asked via their chat lots of questions, but it maybe was 45 minutes of time on a chat. Also, if this was such a big deal, then they should have stopped me and said "These types of things would be included in a service". I was not stopped or asked to direct my questions elsewhere and they kept answering, so that is not on me. Yes, they offered a refund once they communicated the timeline, but as previously stated, I was willing to wait to hope for quality over speed. 3) There claim to say I was open to other positions and roles again is false. I filled out the questionaire which was the data THEY requested for the Indeed profile service and the information they were to take to redo my Indeed profile and apply. My words per the email are " I would love to break into a different industry, but in this job market I am not targeting to do that." This CLEARLY states, "I AM NOT TARTGETING TO DO THAT". 4) This skills claim is also false. The service was described to me that they would completely redo my Indeed profile to be strong for hiring managers and recruiters. I would not falsely represent myself by putting skills I don't have. I am trying to find a role, not get burned on one. They took over my profile and added lots of skills I never had or communicated I had. They also had my resume, which they re-did to reference. Example "construction experience" was added as a skill. If they claim they didn't put this skill in here, then they should have deleted it as part of the "profile service". I never worked in construction and do not have those skills so it was not input by me. I hired this company to do as they told me and "revamp my entire Indeed profile". Then they claim some 70/30 rule to which I only heard about AFTER I wanted a refund for the lack of quality of service and falsifying my information. They can send articles about this 70/30 rule, but guess what I HIRED THEM BECAUSE I AM NOT A RECRUITER. Why would I know this rule? I asked for where this 70/30 rule is in their guidelines and then I was given the line of "we are done with this conversation, and we provided the service and will not continue the conversation" My account was suspended at that point. They knew I caught them doing shady work and they can't prove otherwise so this is how they treat a customer who paid $130 for the service and is out that money. 5) I can count via indeed and Indeed tells me they only applied to 8. I guess Indeed is lying too. This is the final thing I will say. This company seemed fine as yes, I did hire them to redo my resume, which went fine, but was done by someone else at the company. This Ryan person I experienced this service with clearly doesn't read answers to questions or have the care to follow up with a paying client to clarify anything before applying or inputting skills. It is a service that you answer 5 questions about what you are wanting in a role to which I detailed out. Then they make assumptions without follow up. I am out $130, luckily not more. Don't be someone who falls for their lies, I should have got more in writing.
Response from Resume Writing GroupJul 24, 2025
We aim to please every customer, and we went above and beyond to attempt to please Travis with his project. Unfortunately, in some cases, it simply isn't possible to please everyone. Here is a run-down of what took place in this situation: 1. Travis decided to add our Indeed Profile & Job Search Optimization search to his resume order after receiving his new resume. At the time, it was communicated to Travis that it would take 3-7 business days for this portion of the service to be completed. 2. In addition to providing this service, we also spent hours providing free advice to Travis on job searching, LinkedIn profile writing, and countless other questions that he wanted our opinion on. In addition to this, we received numerous messages complaining about the slow turnaround for the job search even though we were well within the advertised 3-7 business day turnaround. At this point, we offered to just refund the service for him because we were fairly certain that he was determined to be upset no matter what was provided; however, he insisted on continuing with the service. 3. As part of the job search process, clients set a salary range, tell us the type of positions they're interested in, and the positions they would like to apply for. Travis specifically told us on several occasions that he was open to other roles and positions. Unfortunately, after we applied to positions meeting the specifications he originally stated, he then came back demanding a full refund for the service - conveniently after we had provided it. 4. Travis was advised repeatedly that the skills in question were ALREADY ON HIS PROFILE and that we DID NOT add them. He was also told that like nearly every single recruiter on the planet, we use the 70/30 rule for requirements, which means that we determine a role to be a match if the applicant meets at least 70% of the requirements. But don't take our word for it, there are numerous articles on the subject: https://resources.workable.com/stories-and-insights/70-percent-rule-of-hiring https://www.reddit.com/r/RedditForGrownups/comments/zwk0gw/should_i_bother_applying_for_a_job_where_i_dont/ https://blog.stackademic.com/why-is-it-better-to-hire-candidates-who-only-meet-70-of-the-requirements-a95c1e80953e https://www.linkedin.com/pulse/job-hunting-why-70-rule-could-your-zgelc/ 5. We applied to 10 out of 10 roles - and Travis was specifically told this, so it's simply a flat out lie to say we only applied to 8.

