Resume Writing Group Reviews | Read Customer Reviews of resumewritinggroup.com

Resume Writing Group Reviews | Read Customer Reviews of resumewritinggroup.com

Resume Writing Group reviews

Showing 41 reviews with 1 star · Clear filters

Adria H.
Sep 29, 2026
DO NOT USE THIS COMPANY
In June 2026, I discovered this company, did my due diligence in advance and reviewed the reviews online. Everything looked positive and on the up and up. My experience with this company has been nothing but negative unfortunately. My service request was very straightforward. I just wanted a refresh of my resume to include my most recent experience taking on a different type of work. Given the descriptions on their website, and having experience in my former life in career support services, I had expectations that the resume writer "professionals" taking these projects would have some level of familiarity with a variety of professionals and as a result could easily incorporate my request. I also expected that the person working on my resume might have a few clarifying questions or want to collaborate on style, tone, etc and so I remained open to that possibility. What actually happened was I uploaded my resume and all related/supporting contextual information into their portal on June 25th. On June 26th I received an email from the resume writer asking 2 clarifying questions (one of which was confusion about the most recent experience that I wanted added). I replied, on June 28th, she replied on June 29th and said expect a draft within the next day. On July 5th I received an email to review their resume services. I replied that I had not received my resume. I received a response with a link to my resume. I had a number of changes and feedback for the writer (there were inconsistent font sizes used throughout my resume, she had literally copied and pasted the bulleted points I submitted describing my most recent professional experience, etc), which I was then instructed to submit via the portal, which I did. She made minimal changes to my resume, so I ended up making the changes myself. In hindsight, I should have requested a refund then, but I let it slide because I was under a tight deadline to submit my resume. Now today, 3 months later, I received a charge on my credit card for $39.95 from this company-apparently for a "subscription" that I did NOT sign up for. The portal has NO WAY to contact anyone for help! There is no contact us, no company email, etc. The AI chatbot literally freezes and does not work after you enter your name and email. So I went back and again emailed the company from a previous thread to report the fraudulent charge and requested their terms for their "We'll get you hired GUARANTEED or your money back" and received a link to their "terms of agreement". There is nothing in their terms that automatically signs you up for a subscription 3 months after the date of service. My bank investigated the unauthorized charge and ruled in my favor, crediting the $39.95 back to my account. This company is not customer centered or kind, their practices are questionable, and my experience of their resume writing services were juvenile at best.
Response from Resume Writing GroupSep 29, 2026
At Resume Writing Group, we pride ourselves on exceptional customer service and resume writing. We were disappointed to read Adria's review. Unfortunately, much of the review is simply false. 1. The client purchased our service on June 24th. The project was promptly assigned to a writer with 20+ years of writing experience who has helped thousands of clients get hired. The writer asked two follow-up questions, and we received a response on June 28th. The resume was then completed on June 30th. 2. When the resume was completed, we sent three separate emails to the client letting her know the resume had been completed. We also posted the resume to her account on our website for her to access anytime. 3. The client asked us several follow-up questions regarding the resume. We promptly answered those follow-up questions and the client approved the quality of the resume. She never communicated to us that she was dissatisfied with the resume. If she had, we include unlimited revisions for 30 days. 4. At no point was anything copy/pasted from the client's original resumes. Instead, we completely overhauled the resume from top to bottom - which included fixing 50+ typographical and grammatical errors, completely rewriting every job description, and building an entirely new format. 5. The client added the subscription and confirmed her agreement to the recurring billing terms. After signing up, she had the ability to cancel the subscription ANYTIME via her account on the website - where the subscription was also listed. Furthermore, we offer the ability to refund a subscription charge for up to three days after a transaction has processed, which is something almost no other company does. 6. On our website, we have a phone number, a CONTACT US page, and a live chat. For existing customers, we also have the ability to contact us anytime via your account. This customer opened a live chat and was advised that our service team would be with her as soon as possible and to let us know what issue she was experiencing. We responded to the customer 9 minutes after she opened the chat. We believe that getting a response from a real person based in the US within 10 minutes is pretty good service... 7. Every page of our website includes numerous links to our guarantee and terms of service. They are literally everywhere on the site. Our guarantee does NOT say that you must request it within 3 days. Our guarantee says you must request it within 90 days. We even have a YouTube video linked in the terms that explain the guarantee in case people don't want to read the terms. We invite everyone to checkout our website, call us, or use our live chat feature and then decide for yourselves who is telling the truth.
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Tim S.
Aug 18, 2026
They lie...
They guarantee you will find a job within 45 days of using the resume they write for you, and then when you don't find that job using their resume, they ghost you. I've left them numerous emails and phone calls, including messaging them on their website over several weeks. They don't reply.
Response from Resume Writing GroupAug 19, 2026
We have responded to Mr. Soderberg's concerns directly and wish him all the best with his future career endeavors.
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Alexandra P.
Jul 14, 2026
Save your money- I had to rewrite it
UPDATE to their response on my review: they did not call me 5 minutes within as they are claiming. I called them at 12:22 PM, they called me back at 3:01. I have proof on my phone, so they are lying about that which is odd. I did call three times out of frustration, but at that point, it was faster for me to fix those mistakes myself. Thank you for acknowledging that omitting my credentials was a mistake. However, my concerns went beyond adding “RN, BSN” after my name. My California RN license number and BLS certification were also missing from the final résumé I received. As a new graduate RN, these are important credentials that should not have been overlooked. I also felt the résumé was too cluttered, and it looked copied and pasted from AI. It contained a large amount of unnecessary content, making it difficult to quickly identify my qualifications. I spoke with several hospital recruiters, and they prefer concise, ready-to-read resumes, not two page ones that look cluttered. I ultimately had to get help from a nurse recruiter to remove information, re-organize sections, and reformat the résumé myself before I felt comfortable with submitting it according to hospital standards. While, I appreciate that corrections were offered after I pointed out these issues, I paid $189 expecting a polished, job ready résumé, not one that required me to identify multiple emissions and make significant revisions myself. The fact that changes were available afterwards does not change my experience with the quality of the initial product. My review reflects my honest experience as a paying customer. Others may have a different experience, but I believe that prospective customers should know that I ultimately spent considerable time rewriting and refining my résumé before I felt confident using it for job applications.
Response from Resume Writing GroupJul 14, 2026
At Resume Writing Group, we try to go above and beyond when it comes to service and writing quality. I think it's important to add some context: 1. The customer received her new resume today. She is correct that we did not add her credentials next to her name and that was our mistake. However, we did provide a significantly stronger resume than what she had. We took a very basic resume that wasn't working for her and doubled the amount of content. We added clinical rotations, work history, new descriptions, a new summary statement, and a proper skills section. We also completely overhauled the format to ensure it is ATS compliant. 2. The customer called three times in a row while we were helping other clients. We called her back and she didn't answer. We left a voicemail for her to reach back out to us anytime. The customer sent her writer a message asking for the BSN and RN credentials to be added. Within FIVE (5) minutes, we responded to her message letting her know we would take care of those change requests for her promptly. We understand that everyone wants immediate service, but I think a five-minute response time for change requests is pretty fast. It's certainly faster than our competitors... We wish this customer all the best with her future endeavors. Update: We never said we called back within 5 minutes. We said we responded to her message within 5 minutes. We also don't understand the logic of trying something your way for several months without getting hired; then purchasing a professional resume service because you want our expertise. Then ignoring everything we say and going back to the way that wasn't working...
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TANYA
May 1, 2026
I’m sharing my experience with Resume Writing Group
I’m sharing my experience with Resume Writing Group because I’ve found multiple consumers reporting the same issues I encountered: delayed communication, failure to meet their own timelines, substandard resume quality, retaliatory account suspension after raising concerns, and threats involving law enforcement over a potential credit card dispute. Payment was made in full, and no dispute was filed until after my account was suspended. I have since filed complaints with the BBB, my state Attorney General, and my credit card company. Based on the volume of similar complaints, I am consulting with a consumer‑protection attorney to determine whether this may qualify for a class‑action review. If you’ve had a similar experience, consider filing your own complaints with the BBB, your Attorney General, and your credit card company so there is a documented record of the pattern.
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Kyle N.
Apr 15, 2026
Unprofessional
Unprofessional. Difficult to communicate with. Their service was fast, I will say that, but very low quality. After ordering a resume, I wrote to my writer a couple times with additional details and she did acknowledge she had received my messages, her work did not reflect that at all. Plus, I am now being charged $39.95/mo and I don't know why and I don't know how to reach anyone there. Stay away!
Response from Resume Writing GroupApr 15, 2026
We're always sorry to hear these sorts of review as we put a lot of effort into providing exceptional customer service. In this situation, the customer had zero complaints regarding his completed resume. He asked several questions about it after receiving the new resume, to which we responded to each question within minutes. Every order comes with unlimited revisions for 30 days - which the customer didn't bother to use, presumably because he liked the quality of the resume. When he purchased the service, the customer also specifically signed up for our Career Advisor subscription. This was noted on his invoice and in his account for him to cancel any point. Our records show that he accessed our Career Resources Center multiple times. He then reached out today to ask about why he was being charged. We immediately responded to him and let him know what the charges were for and where he could cancel. He then requested a cancellation and the service was cancelled. We wish him the best of luck with his future career endeavors.
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Steve
Feb 24, 2026
It is a disappointment that this place…
It is a disappointment that this place is even allowed to conduct business. In my opinion, they are rude, disrespectful, and downright unprofessional. There are many options out there, and I would recommend using one of those.
Response from Resume Writing GroupMar 1, 2026
We'd love to be able to address this person's concerns. Unfortunately, we don't know who "Steve" is because when Trustpilot emailed him asking for anything to prove he had ever actually worked with us, he ignored the email. Our entirely US-based customer service and support staff works hard to ensure everyone has a great experience. Anyone is welcome to use our live chat, give us a call at 1-800-466-3076, or send us a message. We're happy to help!
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raul P.
Jan 3, 2026
This company has the blind leading the…
This company has the blind leading the blind. They are amateurs posing as professionals: they have zero communications skills, are glacially slow, and flout a customer's needs. In the end, they take your money and run.
Response from Resume Writing GroupJan 3, 2026
We appreciate the feedback from this customer. In every instance, we attempt to go above and beyond but sadly it simply isn't possible to please everyone. We'll lay out what we did for Raul and everyone can decide for themselves whether they think it was adequate or not: 1. The customer placed an order for a base-level resume on our website despite being a senior-level executive - no problem, we were happy to make that work for him. 2. The customer then requested he be allowed to send his information to us in the mail. That's not normally how clients send us info - most people email us their info or attach it on our website but we wanted to do what we could to help this client because he wasn't able to send the info electronically, but we specifically noted the project would take longer because the mail is slow... 3. The customer then called and emailed us complaining about the turnaround. We explained that we couldn't yet complete the project because the mail hadn't delivered his information yet. 4. We received the customer's information and let him know we had it and that we were working on the project. We provide a pre-resume proposal that outlines the expected edits and the standards we adhere to while drafting resumes. These are extremely standard requirements, things like "no more than 2 pages long" and "no more than 30 years of experience". During the process, every customer has the opportunity to request we go outside of the proposal. In this case, Raul never mentioned that anything in the proposal was unacceptable so we began work on the project. 5. We studiously scanned six pages of info combined with handwritten notes into our system and then proceeded to create the resume according to the sample the customer requested and the pre-resume proposal that the customer agreed to. 6. We sent the customer the resume and he wasn't able to find it in his email. No worries - we re-sent the file to him again and explained how to find it. 7. The customer messages us on Christmas Eve demanding that we call him immediately because he needs changes to the resume immediately and that if we can't accept these demands, he wants a full refund for the service. No problem, on Christmas Eve, we let him know we're happy to make revisions and he just needs to explain what he wants changed. 8. We then get another message from the customer that his work history from the 60s and 70s was eliminated and it's unacceptable that we didn't include it in the resume. We politely inform the customer that we strongly discourage including work history from 50+ years ago but that we can add it back into the resume if that's really what he wants. Rather than allowing us to make the changes, he then tells us there are numerous other issues with the resume... So, we let the customer know - okay - tell us what's wrong and we'll fix it but now he's telling us that he can't possibly send us a list of changes. If the customer wants to let us know what he doesn't like about the resume, we'll be happy to change it for him and help as best we can.
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Nitin
Dec 19, 2025
Resume drafted through the company and disappointed
I engaged Resume Writing Group to draft my resume on an expedited basis while I was actively searching for new opportunities. Although they delivered a resume quickly, the results were disappointing. For the first two months after using their version, I did not receive a single interview call despite applying to more than 40 positions. Recognizing the issue, I reached out to them and requested their money-back guarantee, which they advertise prominently. I provided evidence of my applications via email, but instead of honoring their commitment, they insisted on receiving confirmation emails from employers. This requirement is unrealistic in today’s hiring environment, as most companies no longer send acknowledgment emails for applications. It became clear that they were exploiting this loophole to avoid issuing refunds, making their guarantee misleading at best and a scam at worst. Frustrated, I sought help from another professional resume writer. The difference was night and day. Once my resume was redrafted, I began receiving interview calls almost immediately. Comparing the two versions, the quality gap was significant—Resume Writing Group’s product was generic and ineffective, while the new resume was tailored, professional, and impactful.
Response from Resume Writing GroupDec 21, 2025
We were sorry to read Mr. Israni's review. We always wish that every single person would get hired - and we do average a 98.4% success rate. However, it simply isn't possible to get every single client hired, no matter how much effort we put into this project. We do offer a money-back guarantee, but that guarantee requires you to apply to a minimum of 40 positions. As we are the only service in the industry that offers any type of guarantee, we don't feel it is unreasonable to require the job search at least be active. Unfortunately, the client was not willing to provide any evidence showing he actually applied to 40+ positions. Going forward, we wish Mr. Israni all the best with his career and hope is successful in all of his endeavors.
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