Customer47
They dont really give a $#!t
Asked a question via email. Got a tone deaf AI reply. Is probably useful albeit antipersonal
Response from RestreamSep 17, 2025
I’m sorry our reply felt tone-deaf to you. You’re right — no one wants to feel like they’re getting a robotic response when they reach out for help. To clarify, AI agents are only there to help triage general questions (like how to connect Restream with OBS) and point new users in the right direction. More complex issues — like technical problems or billing — go straight to a human. And no matter the case, a human is always available at the next step. In fact, our product marketing team often takes the time to personally respond, as I’m doing here, because we care deeply about conversations with our creators. It honestly hurts to hear that it came across as if we don’t give a damn, because we really do. We’ve taken your feedback seriously and are reviewing the way our AI-assisted replies are written to make them feel more natural. And just as a reminder, we also offer 24/7 live chat with real human streaming experts. That’s something pretty rare in this industry — and if you’d prefer to talk directly to a person, I’d recommend live chat over email in the future. We sure hope Restream can serve you better in the future. ~ Anya, Product Marketing Director.