RestreamReviews of restream.io

Response from RestreamFeb 4, 2025

Thanks for your feedback. I’m really sorry that your experience with support left you feeling frustrated. That’s definitely not what we aim for, and I apologize for the inconvenience. I took a look at your case and saw that our team worked with you on Nov 17th to resolve the billing issue related to the pro-rated plan change. Colin, our support rep, helped cancel the higher plan and return your account to the standard plan. It looks like the conversation was rated positively. I'm glad we were ultimately able to sort things out. We’re here if you ever need more support with your streaming or account in the future. ~Anya, Product Marketing Director

Response from RestreamFeb 19, 2024

We're genuinely sorry about the difficulties with your LinkedIn Live event and the confusion it caused. We aim to make streaming easy and enjoyable for both hosts and viewers. While it looks like some issues might be due to how LinkedIn handles and displays event status, we're eager to see how we can make things smoother on our side. If you're open to it, I'd love to hear your ideas on improving the Restream interface for your team's next event. Let's chat. Anya, Director of Product Marketing

Response from RestreamJan 8, 2024

Thank you for sharing your experience. We're sorry for the inconvenience – that's certainly not the experience we aim to provide. Your point about using a VPN is quite insightful, and it suggests that the issue may be due to the distance from our servers. We are working on expanding our infrastructure, hoping to ensure a smoother streaming experience for everyone, no matter where they are. We truly appreciate your patience, and thank you for streaming with us.

Response from RestreamNov 28, 2023

Thanks for your honest review. We're sorry to hear you're having trouble with streaming. It sounds frustrating, especially since you've been with us for three years. Could you get in touch with our support team? We'd love to check out your setup and see how we can improve things. Peak streaming hours should not affect the quality of your stream, so we'd love to investigate this further. We're here to help with the streaming issues and are happy to discuss the web player and pricing. Thanks again for streaming with us. - Anya, Director of Product Marketing

Response from RestreamNov 13, 2023

Thanks for letting us know. It's awesome to hear you find our chat handy, but we're really sorry about the tech troubles you've had. We're super keen to figure out what happened. Noticed you're using OBS integration? Sometimes a few small changes in the settings can make a big difference and smooth out any glitches. We're all about making things right with Restream. So, when you've got a minute, would you mind dropping a line to our 24/7 Support Team on live chat? We'll dive into your account details to sort this out and make things better for you and other creators too. Thanks again for streaming with us.

Response from RestreamFeb 7, 2022

Hello! Thank you for taking the time to leave a review and bring attention to our pricing. I've forwarded it to our billing team. I hope that, nonetheless, Restream proved helpful to you and you achieved your streaming goals. Maxim