RestreamReviews of restream.io

4.5496 reviews
Internet & Software
515 Congress Ave, Suite 1050, Austin, Texas

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Restream

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About Restream

Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time.With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay.Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat.Join 6M+ streamers who trust Restream to amplify their live presence across all channels.

Restream (restream.io) has 496 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: restream.io
Website: restream.io
Category: Internet & Software
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Restream

Restream (restream.io) has 496 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: restream.io
Website: restream.io
Category: Internet & Software
Location: Austin, Texas
Listed on Five Star Index: 2026

Sue G.

Oct 3, 2025

The service is fine when it works

The service is fine when it works, but as others have mentioned, their customer service is terrible. Their knee jerk response is to blame the customer for everything. We were able to prove multiple dropouts from the server and the customer service agent became defensive. They have a major hangup about admitting fault and will go to ridiculous lengths to do it. You can also see this in their responses to reviews - note use of soft language such as "We are sorry you FEEL..." "We can UNDERSTAND how that MIGHT be FRUSTRATING..." All very careful language designed to deflect blame with a patronizing tone. They do this with large broadcast entities, too. The company seems to be staffed by 22 year olds whose parents never told them no, as they cannot handle being corrected. They then try and use "handling" techniques. If you tell them that it isn't up for discussion they will send emails at all hours of the night arguing hoping you will just give up. This is a technique and is taught. My advice: don't give these kids what they want. Push the issue, it is the only way they'll learn. Notice how all the responses are patronizing - they are counting on you to get angry so they can more easily point the finger at you. I am sure they will put a similar soft patronizing response to this review - they don't ever read what is said as they are too busy arguing that they are right when they aren't. :-) Eventually there will be a competitive service to Restream. When that happens, Restream will either have to adapt or they will go out of business. (I am sure that Restream will say "We don't have a customer with that name..." - using a friend's FB account as I don't use social media and they are fine with it.)

Response from RestreamOct 7, 2025

Hi Cory, I spent some time reading through your full conversation with our support team, so no — we definitely won’t say you’re not a customer. First, I’m really sorry that your stream dropped. Reliability is our top priority, and clearly, we fell short here. Second, I can tell you and your team are true professionals who take your clients’ streams seriously. We’re honored that you’ve trusted Restream to power them. Your setup is quite advanced, and while that’s great for flexibility, it also makes troubleshooting harder — especially when 3rd-party encoders, networks, and custom RTMPs are involved. Still, that shouldn’t make your experience harder. That’s on us to improve. After going through your full chat history, I can see our team genuinely tried to get you back online as fast as possible — but they missed something equally important: listening. You deserved to feel heard, not just helped. I’m sorry that didn’t come through. I’ll personally coach the team on how we can better balance empathy with technical problem-solving. As for late-night replies — that’s a result of our 24/7 global support team working across time zones. It’s something we’re proud of, but you’re absolutely right that communication preferences should be clearer. We can do better there too. Your feedback is hard to read, but it’s important — and it genuinely helps us get better. Thank you for taking the time to write it. If you ever want to talk more, my social profiles are open. ~ Anya, Product Marketing Director (39 years old 🙂)