RestaurantstockReviews of restaurantstock.com

Response from RestaurantstockMay 23, 2022

Dear Humberto, Migali informed us that the unit you purchased was out of stock in the warehouse closest to you. As a service, when equipment is out of stock, we try to help our customers locate equipment that is in stock. Sometimes it takes hours to find something but we do it anyway. Many times we do find replacement units in stock that are cheaper than what the customers pays. In this case the comparable unit to the Migali that you ordered that was in stock was a unit from Atosa. The price of the Atosa was more than the Migali. Since different manufacturers use different components in their factories when manufacturing equipment, the prices are different. Since the Atosa did not work for you, we apologize but we needed to cancel your order. A full refund has been issued. We would have much rather shipped you the Migali as we want you as well as all of our customers to be happy. Sorry for the inconvenience and the frustration that this caused you. We sincerely hope you and your business do well.

Response from RestaurantstockMar 24, 2022

Dear Jason, You saved 35% less than the actual price of the product had you bought it anywhere else. You paid much less than the actual dealer cost. According to standard terms of service in the food service equipment industry, if a product has the wrong price for reasons that are not the dealers fault (please read our terms below), the dealer has the right to reject the order. I spoke to you on the phone and you sounded like a nice guy so what I did was bend the rules for you and processed your order at a loss to our company. You should know that this is not standard practice. Also, when goods ship via LTL freight, if the delivery location is non-commercial, LTL freight carriers consider that a shipping accessory and they charge for that additional service. Again, this is standard in our industry, standard nationwide in LTL freight, and is also in our terms as well as our shipping policy page. I hope you enjoy your 2 burner hotplate by Migali. Migali is a wonderful company! We love them! Take a look at how they are such wonderful people! from their about us page: "Migali’s Core Values are to honor God in all we do by… By treating people with dignity and respect By serving our community By forgiving others By giving thanks By practicing compassion By working hard and doing our best" From our terms of service: "Despite our best efforts to manage price changes on a regular basis, there may be errors due to manufacturers changing prices without notice, manufacturer supply chain issues, human or computer error, any other issues caused by covid, etc. There may also be additional unforeseen costs involved in processing an order. In such a case, we will contact you as soon as we are aware of the issue and you will be able to cancel the order. Restaurantstock.com reserves the right to reject an order at it's own discretion." Warmly, -Abe

Response from RestaurantstockMar 25, 2022

Dear Israel, After Turbo Air informed us that the unit you ordered was now on backorder, we worked for many hours to find a comparable unit that can ship to you right away. We presented the unit to you. You liked the unit and accepted it as a replacement. The unit was rushed to you. It was rushed so fast that it was delivered before the tracking number was available to send to you! As a courtesy, the replacement unit was given to you at a discount due to the fact that the original order was on backorder. Quality wise, the replacement unit is known to be a better unit than the original unit. The original unit is from the economy line while the replacement unit features many upgraded parts and components. We really tried to go out of our way to help you and make you happy. We really hope you enjoy your equipment!