RestaurantstockReviews of restaurantstock.com

We got a manual dough divider, its saved us a ton of time making scones. Everyone's very happy with it.

I purchased a True beverage refrigerator for my gift shop from Restaurant Stock. They were very easy to deal with and my item only took four days to arrive. The frig came in perfect shape without a scratch. I will be a Restaurant Stock customer for life!

I ordered a Hashizaki counter top ice maker on 12/25/21. I got no information about the delivery until 2/22. They promised they were sending the unit and on 3/4/22 asked for 125 dollars more for a residential delivery. My shop.com app showed a delivery coming. Nothing happened for weeks and I emailed them. I was told that I could get a different unit now or wait. I chose to wait. I was told they would have more units in May 2022. I tried to contact them late in may and got no response. I started calling daily. Some days over 10 times a day. During that time I only got a person 3 times. 2 of the times the person told me a refund would be given. The third one actually looked at the emails and told me that their servicer had caused issues and lost them money. That all the employees are out and she had even been out for 3 weeks due to who knows what. I was told they could no longer get me a refund and i had to go through my bank. It turns out my bank cannot revoke charges that are over 6 months old. So as of now I am out 4k and this company refuses to get it back to me. If you are thinking of using this company do not do it. You will never get your money back or your item. Its been 8 months since initial complaint. After this review Abe promised me a full refund. Then never sent the check. Multiple emails to the company have resulted in either no response or a promise to "get back with me". In my search I found it is difficult to identify a "CEO" and the address to the company is a small one bedroom apartment. I have filed a complaint with the BBB and I am filing with the attorney general in NewYork state. I recommend others do the same. I will also be filing a small claims court suit if I continue to not see a check. I promise anyone who is reading these reviews the 5 star reviews are not real. This company is a fraud.

I ordered a Sunmix 20 spiral mixer back in January but never received a shipping notification. After two weeks of trying to reach someone by phone and email, they finally let me know the unit was backordered to April and offered an alternative, which I didn't want. I opted to wait until April and was assured it would arrive before May. Late April, no word so I emailed them again on a weekly basis and they strung me along with vague statements that the order was "in process". Finally after a month of this, opened a dispute with my payment processor in late May and they're giving them until mid July to respond. No response from Restaurantstock. Meanwhile, instead of doing the right thing and refunding me, I have to wait for the dispute to resolve in order to get my money back. Update: They issued me a refund check and it cleared. Long story short, if you get something they happen to already have in hand, you might have a good experience. If you get something that they don't have in stock (which their website does not indicate), you're in for trouble and should pursue a refund right away.

RestaurantStock is top tier in service and reliability. Abe and his team are not only very knowledgeable about the products but also provide a level of service that is second to none. I have purchased multiple times and have always been completely satisfied. Highly recommend RestaurantStock.

Excellent service, outstanding knowledge of best suitable products. Highly recommended

I never leave poor comments about a company as long as I can work something out, but I haven’t received a phone call back or an email after my MANY follow ups about a refund that I’ve been waiting on for over a month! When I feel like Abe and his team are hiding from their customers whom they owe a refund for over 30 days without update, I feel it necessary to keep the public informed. The other reviews here that seem critical are not one-off scenarios. Just like another reviewer, their website said they had the item Hoshizaki fridge in stock, which they didn’t. I was the offered multiple substitutes which I declined and was promised an immediate refund. I waited a week and did more research and contacted Hoshizaki directly, they said they would have more units available soon so since I didn’t recently my refund, I asked restaurantstock.com to keep my unit ordered. I was contacted a week later and told that the order was now out until December and again offered multiple lower quality substitutes. I again declined and decided to be finished with this company. That was over 30 days ago and I can’t even get a reply from ANYONE on Abe’s team. If you choose to go with this company, you are taking a serious bet with your money. I’ve since chosen to go with another supplier for an additional $200 increase in price but at least I got quality service and the item I needed!

The only place I could found this product.